Senior Manager, ServiceNow Platform

At Jamf, people are at the core of everything we do. We do what’s right for our customers, our employees, our communities and our world. We take pride in simplifying technology for tens of thousands of customers around the globe and helping organizations succeed with Apple.

 

Jamf operates as a choice-based office model. Choose to work in the office, connect 100% remote from your home, or find the blend that works best for you.

 

What you’ll do at Jamf:

The Senior Manager, ServiceNow Platform will work cross-functionally between departments managing all aspects of the ServiceNow Platform Delivery Team. This position will establish and lead steering committees and other governance efforts, maintain solid working relationships with stakeholders across all departments at Jamf, and drive adoption of and innovation on the ServiceNow platform. This opportunity is a great fit for someone who is equally skilled in transformation and organizational adoption of ServiceNow as a strategic and operational enabler. In addition to business processes and procedures, this role will be tasked with defining, executing, and maturing a comprehensive strategy and operational plans for the platform globally.

 

What you can expect to do in this role:

• Responsible for providing leadership, knowledge, and oversight to the ServiceNow Delivery Team, ensuring alignment to industry best practices and business strategy
• Lead the ServiceNow Delivery Team in planning, management, and delivery of new functionality and releases
• Work closely with the ServiceNow Steering Committee to align and prioritize tasks, changes, and additions to the ServiceNow platform with the business and key stakeholders
• Act as the main point of contact for all vendor relationship management that impacts the ServiceNow Platform Delivery Team
• Actively involved in the overarching platform governance and aligning innovation with ITIL best practices and the ServiceNow roadmap
• Assists in the development of the budget and develops financial forecasts and communications for internal stakeholders
• Define, execute, and mature a comprehensive strategy, roadmap, and associated operational plans for the platform globally
• Utilize and manage outside services for staff augmentation and the delivery of new platform capabilities ensuring that clear specifications are developed and communicated, including criteria for acceptance of the outputs from the third parties
• Partner with various leaders across IT and with key suppliers to establish governance, design and development, and execution practices to enable and continuously improve investment in the ServiceNow platform
• Provide ServiceNow consultation expertise to various departments for new systems and major changes to existing systems or processes
• Advise and provide forward looking guidance on getting the most out of the platform and learn about the latest features and functionality
• Align ServiceNow Platform Delivery Team staff, work plans, and goals with established overall strategies for the department and company
• Evaluate team performance and provide regular feedback and coaching using formal and informal channels
• Keep teams effective and efficient by defining, delivering, and supporting strategic plans for implementing new technology and workflows
• Lead, coach, mentor, and develop a global team of ServiceNow Systems Administrators, ServiceNow Developers, and other ServiceNow support roles

 

What we are looking for:

• Minimum of 7 years experience working in ServiceNow related role (Required)
• Minimum of 7 years of practical experience in coordinating efforts between multiple teams, companies, or external vendors (Required)
• Minimum of 5 years experience working in an IT leadership function (Required)
• Ability to manage multiple small projects simultaneously with the ability to adapt priorities quickly and effectively
• A high level of independence as demonstrated through clear problem solving and communication skills and the delivery of high-quality work
• Practical experience managing and supporting globally utilized services on-site and remotely
• Experience working in a compliance driven environment
• 4 Year / Bachelor’s degree (Preferred)
• A combination of relevant experience and education may be considered

Why Jamf?

• Named a Best Workplace in Technology, 2022.
• Named a Fortune 100 Best Companies to Work For®
• We train and we then we give you the room to grow. We offer a clear and defined customer support career path, but our Jamfs also choose to explore horizontal career growth to discover new interests and opportunities.