Customer Service Representative

Job Title: Customer Service Representative

Job Location: Franklin, WI

Job type: Full-time

Type of role: On-site

 

About Lubrizol

The Lubrizol Corporation, a Berkshire Hathaway company, is a specialty chemical company whose science delivers sustainable solutions to advance mobility, improve wellbeing and enhance modern life. Founded in 1928, Lubrizol owns and operates more than 100 manufacturing facilities, sales, and technical offices around the world and has about 8,000 employees. For more information, visit www.Lubrizol.com.

We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognize unique work and life situations and offer flexibility, ensuring our employees feel engaged and fulfilled in every aspect of life.

Join Our Thriving Team at Lubrizol as a Customer Service Representative

Unleash Your Potential. At Lubrizol we're transforming the medical device industry and looking for exceptional talent to join us on this journey. If you are ready to join an international company with talent around the world, and want to make a real impact, we want you on our team.

 

What You'll Do:

The Customer Service Representative is primarily responsible entering and managing customer purchase orders, processing expedite requests, preparing shipping documentation and invoicing. 

 

What We're Looking For:

DESCRIPTION OF ESSENTIAL DUTIES: 

• Serve as Primary point of communication with domestic and international customers and Regional Sales Managers regarding order status, timing of shipments, and product related notifications. 
• Facilitates order fulfillment with internal departments including Quality, Production, Shipping, Engineering, sales, finance and production planning.
• Assist Regional Sales Managers by providing information they may require 
• Enter Purchase Orders (PO) received from customers in a timely manner. 
• Verify information on PO corresponds with internal documentation and confirm with customer, and then invoice. 

• Manage expedite and/or cancellation requests from customer working with production scheduling team. 
• Conduct contract review of peer PO creation & documentation
• Be the company contact for smaller less frequent customers for virtually all items including quotations, revision changes, and order to cash matters while strengthening customer relationships. Review customer complaints and process returns as required.
• Create and manage new part numbers in operating system. 
• Manage Customer supplied components. 
• Assist with debt collection (past due invoices) 
• Other duties as assigned. 

 

DESCRIPTION OF MARGINAL DUTIES: 

• Observe and promote Company standards and policies on safety, quality, and productivity 
• Utilize PowerBI system to assist in order management, customer AR, and product item details
• Assist with annual physical  inventory. 
• Assist in shipping if needed (processing shippers). 

 

Skills That Make a Difference:

• Successful completion of four-years of high school, or equivalent, plus some additional specialized training.