Instrument Technical Sales Specialist (TSS-I), Mid-Atlantic
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Job Description
Role Summary
Demonstrate the science. Shape the solution. Accelerate the win.
At Waters, Instrument Technical Sales Specialists are the technical engine behind commercial success—operating at the intersection of deep scientific expertise, customer insight, and strategic deal execution. You will partner closely with Account Managers to influence complex instrument sales by translating customer challenges into differentiated, high-value solutions.
This role goes beyond demonstrations. It requires the ability to uncover implicit needs, design impactful workflows, and position Waters’ technology with authority and credibility. You will play a decisive role in competitive scenarios, building confidence, reducing risk, and accelerating customer decision-making.
This field-based, remote position requires regular in-person customer engagement across the Mid-Atlantic territory. To effectively perform the essential functions of the role, the employee is expected to maintain residency within the assigned commercial territory.
This is a high-visibility, high-impact role where technical excellence, commercial awareness, and execution discipline directly influence revenue outcomes.
Role Purpose
As part of the Waters Biosciences division, drive instrument revenue growth by providing technical leadership across the sales cycle—supporting opportunity qualification, shaping solution strategy, and delivering compelling technical engagement that differentiates Waters in the market.
Key Responsibilities
Technical Leadership & Customer Engagement
Lead deep technical discovery to uncover explicit and latent customer needs
Deliver compelling, application-focused demonstrations that connect science to value
Act as a trusted advisor to scientific stakeholders, building credibility and influence
Translate complex workflows into clear, outcome-driven solutions
Solution Development & Positioning
Design and position integrated solutions across instruments, consumables, and software
Align technical solutions to customer workflows, challenges, and success criteria
Articulate differentiated value in competitive situations
Reduce perceived risk and accelerate customer confidence in decision-making
Opportunity Support & Deal Advancement
Partner with Account Managers to shape and execute winning opportunity strategies
Support qualification, progression, and closing of complex instrument deals
Strengthen technical validation throughout the sales cycle
Anticipate and address technical objections with precision and authority
Competitive & Market Expertise
Maintain deep knowledge of technologies, applications, and competitive landscape
Position Waters solutions effectively to win against competitors
Provide field-driven insights to inform product, marketing, and commercial strategy
Cross-Functional Collaboration
Collaborate with Applications Scientists, Service, Marketing, and Product teams
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