Technology Trainer

Firm Summary

White & Case is an elite global law firm serving leading companies, financial institutions and governments worldwide. Our long history as an international firm means we are perfectly placed to help our clients resolve their most complex legal challenges wherever they may be.

With lawyers operating from more than 40 locations, working in virtually every country of the world, we have invested heavily in building a high-quality full-service practice competing at the top of the market. We are distinguished by our on-the-ground presence in the world’s key financial markets and our strengths in handling complex cross-border work.

It’s not just about our global network of offices; it’s the global interconnectedness of the Firm that our people, and our clients, value most. We work well together across geographic and practice boundaries. It’s one of the reasons we attract and retain cross-border work. And why we attract a diverse group of people.

Our lawyers are globally minded, enterprising, collaborative and committed to excellence. Our people represent 90 nationalities and speak 80 languages.

Position Summary

The Technology Trainer serves as a global representative of the Technology function and provides personalized, technology coaching to lawyers and Business Services professionals on the tools, devices, and services the Firm offers via various learning formats (e.g., virtual sessions, video, eLearning, classroom, 1:1, and presentations).

As a member of a global Training Team, the Technology Trainer develops and updates learning materials and content to support projects and business-as-usual requirements, including reference guides, on-demand videos, intranet content, eLearning modules, and presentations.

The Technology Trainer contributes to learning plans to help drive the use and adoption of innovative technologies. The Technology Trainer also supports administrative tasks, such as class scheduling and publishing, generating training reports, and writing and proofreading content.

Duties and Accountabilities

The Technology Trainer supports three key areas.

• Training Delivery
  • Delivers formal technology training and informal coaching in various formats, including 1:1s, classroom training, virtual instruction, presentations, follow-ups, floor-walks, and alike.
  • Delivers technology orientation and supports onboarding learning programs.
  • Develops and updates learning materials including references, interactive eLearning modules, videos, Intranet posts, and tech tips while following internal writing guidelines and standards.

• Support
  • Participates in technology projects to help test, evaluate, and troubleshoot new tools and services.
  • Follows up with users to track their technology usage, knowledge, and adoption of technologies.
  • Responds to training requests.
  • Works with Tech Support teams to support onboarding activities, office upgrades, and tech events.

• Collaboration
  • Collaborates with leadership and teams to identify training priorities and strategies.
  • Drafts, proofreads, evaluates, and finalizes training outlines and learning materials.
  • Ensures training environment (classroom, conference rooms, and virtual settings) is set for effective learning.
  • Follows the team’s best practices to conduct virtual learning sessions.
  • Works with the Business Engagement and Video Production Teams to develop learning content for the Firm Intranet, Learning Management System, and other platforms.
  • Responds to how-to incidents escalated by the Service Desk.
  • Travels to other offices for n