ServiceNow Platform Leader

We are looking for a talented IT Manager to join our team specializing in Systems/Information Technology in the US. 

In this role, you will make an impact in the following ways:

• Drive Financial Stewardship
  Lead AOP, budgeting, and forecasting to ensure responsible financial management and alignment with strategic goals.
• Develop and Empower Talent
  Oversee performance management, career development, and team structure to build a high-performing, globally integrated team.
• Foster Team Cohesion
  Build a strong, collaborative culture through effective team building, recruitment, and global team leadership.
• Deliver Insightful Reporting
  Compile and present performance metrics and deliverable statuses to senior leadership, enabling informed decision-making.
• Ensure Operational Excellence
  Champion adherence to IT policies, security standards, and Six Sigma practices to maintain compliance and drive quality.
• Lead Strategic Programs
  Govern and guide the execution of key IT programs and projects, ensuring alignment with business priorities and successful delivery.
• Strengthen Business Partnerships
  Engage with internal customers and apply Business Relationship Management practices to deliver IT solutions that create business value.
• Promote IT Controls and Compliance
  Ensure your team meets all IT controls and compliance requirements, safeguarding systems and data integrity.

To be successful in this role you will need the following:

• Financial acumen to interpret key financial indicators and make sound, strategic business decisions.
• Team-building skills to create high-performing, diverse teams aligned around shared goals.
• Effective communication to deliver clear, audience-specific messages across multiple channels.
• Strong decision-making to act quickly and wisely, keeping initiatives and teams moving forward.
• Self-awareness to reflect on feedback and continuously grow in leadership and effectiveness.
• Talent development to coach, mentor, and align individual growth with organizational success.
• Operational leadership to direct work, remove barriers, and drive consistent results.
• Process optimization mindset to improve efficiency and effectiveness through continuous improvement.
• Strategic planning to align resources and priorities with business objectives.
• Tech-savviness to adopt and leverage digital tools that enhance business outcomes.
• Supplier relationship management to drive value, mitigate risk, and ensure service excellence.
• Release planning expertise to manage capability rollouts aligned with roadmaps and resources.
• Resource management skills to plan and allocate headcount and expenses effectively.
• Cultural competence to value differences and lead inclusively across diverse teams and perspectives.
  
   

Education, Licenses, Certifications: 

• College, university, or equivalent degree in Computer Science, Information Technology, Business, or related subject, or relevant equivalent experience required. 
• This position may require licensing for compliance with export controls or sanctions regulations. 
  
   

Experience: 

• Significant level of relevant work experience, including supervisory experience, required. 
• Broad business knowledge required.

Additional Information: 

Key Responsibilities:

• ServiceNow Platform Leadership
• Own the end-to-end architecture, design, and performance of the ServiceNow platform.
• Lead platform governance, including development standards, naming conventions, and release management.
• Manage platform upgrades, patching, and instance strategy.
• Oversee the development and deployment of new modules, applications, and integrations.
• CMDB Ownership
• Lead the design, implementation, and ongoing management of the CMDB.
• Define and enforce CMDB governance, including data ownership, reconciliation rules, and compliance.
• Ensure CMDB supports ITSM, ITOM, and business service mapping.
• Drive CMDB health initiatives, including completeness, correctness, and compliance metrics.

Technical Oversight – 33%:

• Provide technical leadership in scripting (JavaScript, Glide), integrations (REST/SOAP), and automation (Flow Designer, IntegrationHub).<