Office Coordinator - St. Francis Eastside Medical Office Building

Thank you for considering a career at Bon Secours!

Scheduled Weekly Hours:

40

Work Shift:

Days (United States of America)

Bon Secours

Intro paragraph

As a faith-based and patient-focused organization, Bon Secours exists to enhance the health and well-being of all people in mind, body and spirit through exceptional patient care. Success in this goal requires a culture of compassion, collaboration, excellence and respect. Bon Secours seeks people that are committed to our values of compassion, human dignity, integrity, service and stewardship to create an environment where associates want to work and help communities thrive.

Office Coordinator  – St. Francis Eastside Medical Office Building 131 Commonwealth

Job Summary:

The Office Coordinator coordinates services of assigned practice, while working as Medical Assistant or Front Desk position for a designed % of time based on the volume of the practice.  Coordinates and monitors the work of all office staff and administrative functions. Monitors clinical and clerical staff compliance with regulatory requirements. 

Essential Functions:

• Demonstrates and meets competencies and skills as outlined in the the departmental skills/competency checklist annually.  
• Plans, prioritize, and coordinate the work of others; maintain confidentiality of sensitive information; monitor quality control standards; identify problems and recommend solutions and correct errors; communicate effectively verbally and in written form. 
• Maintains a current knowledge of all departmental policies, procedures, functions and EMR in order to make appropriate decisions with guidance from the APM for all aspects of the practice 
• Works with providers to ensure Press Ganey Patient Experience scores are strong.  Responsible for implementing processes at sites when experience scores are not meeting benchmarks. 
• Maintains, supports and communicates initiatives such as PCMH, EMMI, Tel-Assurance, Meaningful Use. 
• Prepares patient and equipment for exams and procedures, apply/remove dressings, administers treatment under the direction/supervision of the physician. Maintains medical supply inventory, maintains physician’s call schedule, schedules all surgeries and procedures with the OR if applicable. Provides phone triage for scheduling same day appointments. 

This document is not an exhaustive list of all responsibilities, skills, duties, requirements, or working conditions associated with the job. Employees may be required to perform other job-related duties as required by their supervisor, subject to reasonable accommodation. 

Education:

• High School Diploma or GED (required) 
• Bachelor’s degree (preferred) 

Required Licensing & Certifications:

• BLS Basic Life Support – American Heart Association (required) 

Experience:

• 1-2 years of healthcare experience (preferred) 
•  1-2 years of extensive customer service experience (preferred) 
•  Experience in multiple areas of pre-access (scheduling, pre-registration, financial clearance) preferred. 

Skills & Abilities:

• Active Listening 
• Critical Thinking 
• Verbal and Written Communication 
• Monitoring 
• Judgment and Decision Making 
• Operation Monitoring 
• Time Management 
• Customer Service 
• Problem solving 
• Medical Terminology 
• Office Machine Operation 
• Supervision 
• Coordination 
• Teamwork 
• Ability to train staff 

Training:

None

Bon Secours is an equal opportunity employer.

As a Bon Secours associate, you’re part of a Mission that matters. We support your well-being – personally and professionally. Our benefits are built to grow with you and meet your unique needs, every step of the way.

What we offer

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HSA/FSA options, life insurances, mental health resources and discounts
• Paid time off, parental and FMLA leave, shot- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support