Member Service Bookkeeper

OBJECTIVE

Member Service Bookkeeper Objective

To assist Farm Bureau Family Credit Union (FBFCU) members in a variety of roles. Including the duties of teller, member service, and bookkeeping.

RESPONSIBILITIES

Member Service Bookkeeper Responsibilities

 

Member Service Bookkeeper

Perform all of the FBFCU Employee position functions

 

Process routine member transactions including deposits, withdrawals, loan payments, transfers, and check cashing. Perform shared branching transactions. Maintain a balanced teller cash drawer

 

Answer incoming calls in a timely and professional manner

 

Accurately assist members with their everyday needs such as stop payments, wire transfers, perform file maintenance on accounts, and ordering debit/credit cards.

 

Establish relationships with members and seek opportunities to offer products and services

 

Assist the external bookkeeping service in performing financial record keeping and research and resolve discrepancies as needed

 

Analyze and confirm reconciliation of all general ledger accounts daily

 

Confirm that overdrafts, returned NSF items, and ACH adjustments are processed daily

 

Review daily cash balances, order and return cash as needed, and balance the vault

 

Prepare accurate month-end, quarter-end, and year-end reporting

 

Reconcile account statements monthly, make timely payment of all accounts payable

 

Record and balance investment accounts, establish and process prepaid and fixed asset items

 

Assist members with their fraud disputes, facilitate the completion of paperwork, and ensure timelines are met to complete the dispute

 

Maintain historical records and manage document retention

 

 

FBFCU Employee

•                Assist members in a friendly, professional manner

•                Demonstrate adaptability and a positive attitude when faced with complex situations

•                Analyze, research, and resolve problems and discrepancies

•                Use knowledge and judgment to protect members and FBFCU from loss

•                Demonstrate integrity, professionalism, responsibility, and dependability

•                Understand and comply with regulations relating to financial products and services

•                Maintain members’ privacy by protecting their personal information

•                Take initiative to seek opportunities to develop or enhance knowledge

•                Complete projects to assist in the advancement of the credit union

•                Perform other duties and assist others, as assigned

 

QUALIFICATIONS

Member Service Bookkeeper Qualifications

 

Required

High school diploma or equivalent required. 

 

Must be bondable and have a credit report that demonstrates fiscal responsibility as defined by FBFCU policy.

 

Preferred

Associate degree or Bachelor’s degree preferred.            

 

Prior teller, member/customer service, and bookkeeping experience preferred. 

 

Note: Farm Bureau offers a full benefit package including medical, dental, vision, and 401K.

 

PM19