Exemption Status:

United States of America (Exempt)

$52,693 - $69,160 - $85,626

“Pay scale information is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any selected candidate or employee, which is always dependent on actual experience, education, qualifications, and other factors.  A full review of our comprehensive pay and benefits will be discussed at the offer stage with the selected candidate.”

This position is not eligible for Sponsorship.

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Uses statistical analysis and other data analysis methods to work with Contact Center leadership team and support partners to identify and implement call reduction initiatives.  Sets up and documents parameters for standard reporting packages in accordance with defined reporting protocols and enterprise standards.  Creates ad hoc reports utilizing multiple databases and software applications. Gathers requirements for new report development, resolves ambiguities and conflicts, ensures requirements are complete, and communicates progress to internal and external customers as necessary.  Works with internal and external customers to optimize the use of reporting tools and utilization/performance information.  Adheres to strict procedural and quality standards, including thorough & accurate documentation and validation protocols.  Relies on experience, judgment, business applications & systems knowledge, and technical skill to plan and accomplish goals.  A wide degree of creativity and latitude is expected.  Extent of supervision ranges from moderate, to minimal, to independent based upon demonstrated skill and performance level as defined for the position. 

Essential Functions and Responsibilities:  include the following. Other duties may be assigned.

• Works with Contact Center leadership to identify and implement call reduction initiatives based on data analysis.  Identifies issues affecting call volumes and customer access through data analysis methods.
• Develops and executes standard reporting packages and ad hoc information requests.  Utilizes multiple databases while adhering to strict reporting protocols and business standards.
• Writes and maintains detailed documentation of reporting activities including client specifications, expected outcomes, validation methodology & processes, test results, recommendations, version control, configuration design.  Creates and maintains a catalogue of PBM client report offerings.
• Performs routine analysis of data to ensure accuracy and usability of information.  Recommends reporting enhancements; revisions to reporting parameters; and other innovative, value-added modifications to meet the needs of internal and external customers.
• Utilizes planning, prioritizing, and organizational skills to ensure timely deliverables, high levels of quality, and efficient use of resources to achieve reporting timeliness and accuracy.
• Maintains commitment to operational goals in the face of obstacles.  Collaborates and cultivates positive relationships with internal and external customers through delivery of sustainable, measurable, accurate, reliable, and timely results that meet or exceed customer expectations.  Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.
• Promotes continuous improvement by ensuring adherence to quality principles.  Seeks out and actively participates in business initiatives that contribute to service excellence.
• Actively participates in continued professional development to stay up to date on the latest technical and information management enhancements and reporting best practices.
• Based upon career path level, completes special projects and assignments (such as leading design reviews, gathering technical requirements, creating statements of work (SOW) for complex technical projects, mentoring/trainin