Global User Experience Designer, Senior Analyst

<h2>We are Reckitt</h2> <p>Home to the world's best loved and trusted hygiene, health, and nutrition brands. Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose. Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a privilege.</p><h2>​Human Resources​</h2> <p>Our HR Team are the force for good that bring Reckitt's ambition to life. We work together to ensure the delivery of sustained profitable growth by unleashing the power of our purpose, people and performance. Now is an exciting time to be part of shaping the future of HR, influencing an exciting global organisation, while developing business and functional leadership skills, all at the same time. Whatever your role in our HR community, you'll take ownership of your projects and workstreams. We focus on developing our leaders to spearhead our culture and growth, so you'll be supported and mentored to deliver the right plans to drive business performance - and we'll celebrate the results with you along the way.</p><h2>About the role</h2> <p>We are looking for a <strong>Global User Experience Designer, Senior Analyst</strong>to support the experience design efforts across our global HR Operations Shared Services organization. This <strong>individual contributor</strong> role is instrumental in helping deliver a consistent, intuitive, and impactful employee experience across HR service lines and digital platforms. </p> <p>In this role, you will collaborate with global HR, Technology, and Process teams to improve how employees interact with HR services—from onboarding to retirement. You’ll contribute to user research, journey mapping, and design initiatives that enhance usability and engagement across our digital HR ecosystem. </p> <p>This position is ideal for a UX professional with experience in HR transformation or service design, a strong foundation in user-cantered design principles, and a desire to grow in a global, cross-functional environment. </p><h2>Your responsibilities</h2> <p><strong>Global UX Design &amp; Experience</strong></p> <ul> <li>Support rollout of the global UX vision and strategy across HR Shared Services, aligned to enterprise-wide employee experience objectives. </li> <li>Serve as the UX design advisory across all HR operational or other Global Business Services service line processes (e.g., Onboarding, Talent Operations, Rewards, Procurement, Finance, etc.). </li> <li>Collaborate closely with HR stakeholders, IT, and operations teams to ensure usability and consistency of the global platforms and processes. </li> </ul> <p><strong>Service Design &amp; Journey Innovation</strong></p> <ul> <li>Support end to end service and experience design across all HR interaction channels (e.g., self-service, live support, chatbot, mobile, knowledge portals). </li> <li>Create and update personas, journey maps, and process flows to capture the employee experience. </li> <li>Co-lead design sprints and cross-functional workshops with IT, GPOs, and Ops leaders to embed UX from ideation to implementation. </li> </ul> <p><strong>Experience Measurement &amp; Insights</strong> </p> <ul> <li>Continuously evaluate and challenge measurement framework, including CSAT, NPS, adoption, friction indicators, and sentiment analysis. </li> <li>Conduct usability tests, surveys, and feedback sessions with employees. </li> <li>Analyse data and feedback to identify pain points and recommend improvements to continuously refine user experience. </li> <li>Present insights and design proposals to project teams and Reckitt leadership. </li> </ul> <p><strong>Experience Measurement &amp; Reporting</strong> </p> <ul> <li>Support measurement of experience indicators (e.g., CSAT, adoption, friction points). </li> <li>Actively participate in the user testing for major platforms (e.g., ServiceNow, SuccessFactors, etc.) to ensure best-in-class usability. </li> <li>Collaborate in the preparation of dashboards, reports, and presentations to communicate outcomes. </li> </ul> <p><strong>Communication &amp; Advocacy</strong> </p> <ul> <li>Contribute to development of storytelling and visual content that focuses on UX improvements. </li> <li>Help promote design thinking practices across HR projects. </li> </ul><h2>The experience we're looking for</h2> <p><strong>Minimum Qualifications</strong> </p> <ul> <li>4–6 years of experience in UX, service design, or employee experience roles. </li> <li>Experience in a marketing field. </li> <li>Hands-on experience with journey mapping, wireframing, prototyping, and usability testing. </li> <li>Bachelor’s degree in business, Administration, Marketing, Process design, HR, or a related field. </li> </ul> <p><strong>Preferred Skills</strong> </p> <ul> <li>Strong skills in journey mapping, visual design, web design, wireframe, storyboards, user and process flows, site maps, prototyping