Senior Analyst, CRED Vendor & Contract Services

The Senior Analyst in the Credentialing, Registration, Education and Disclosure (CRED) Vendor & Contract Services team supports the management of the relationship between FINRA and its stakeholders, third party providers and test delivery vendors and contracts. This role focuses on ensuring that policy issues, matters concerning ongoing service delivery, testing operations, and contractual obligations, are promptly addressed and resolved. They will work closely with vendors, clients, and regulators, to identify and implement new services that will increase the efficiency of services provided, test generation and delivery, as well as the candidate experience; and provide support for agreements and contracts involving complex systems such as Central Registration Depository (CRD) and Investment Adviser Registration Depository (IARD) and working with all internal and external stakeholders to ensure conformance to terms.

Essential Job Functions:

• Evaluate vendor performance against service level agreements set forth in FINRA’s service delivery, third party vendor and Test Delivery contracts. Work with the vendor and FINRA resources to reconcile differences in performance data.
• Aggregate and analyze service delivery and third-party vendor issues as reported by system users, candidates, FINRA or client staff, and/or Auditors; alert third party vendor(s) and work to determine corrective action and follow-up to ensure that the agreed corrective action was taken and was successful.
• Evaluate stakeholder and candidate satisfaction with delivery services, escalate trends that indicate potential risks, and recommend mitigation for risks.
• Monitor Test Center administration as well as availability for online testing appointments to ensure conformance to terms of contract.
• Plan and act as a liaison between vendors/clients and the Office of General Counsel (OGC) to ensure that FINRA’s Data Privacy obligations are met. Plan and track all activities related to the implementation and maintenance of FINRA’s obligations.
• Maintain and assist with the development of new contracts, agreements, and amendments for CRED initiatives and systems.

Education/Experience Requirements:

• Bachelor’s degree and a minimum of three (3) years of directly related experience; or an equivalent combination of education and experience.
• Substantial knowledge of research and analysis of systems and processes.
• Competence using a computer with the full suite of office software applications.
• Strong analytical and interpersonal skills as well as excellent written and verbal communication skills.

Work Conditions:

• Hybrid work environment (remote/office) with hours which may extend beyond normal business hours.
• Travel will be required, as necessary.

For work that is performed in CA, CO, HI, MN, VT, IL, Jersey City, NJ, New York City, NY, MA, WA, MD, Washington, DC, NJ State and NY State, please refer to the chart below for the salary range for the corresponding location. In addition to location, actual compensation is based on various factors, including but not limited to, the candidate’s skill set, level of experience, education, and internal peer compensation comparisons.

CA: Minimum of $78,900, Maximum Salary $146,900

CO/HI/MN/VT*: Minimum Salary $68,500, Maximum Salary $122,300

IL*: Minimum Salary $75,600, Maximum Salary $134,800

Jersey City, NJ/NYC, NY: Minimum Salary $82,200, Maximum Salary $146,900

MA/WA: Minimum Salary $68,500, Maximum Salary $140,800

MD/Washington, DC: Minimum Salary $78,900, Maximum Salary $140,800

NJ: Minimum Salary $75,600, Maximum $146,900

NY: Minimum Salary $68,500, Maximum Salary $146,900

*Including positions performed outside the state but reporting to an office or manager in that state.

Candidates can expect salary offers that range from the minimum to the mid-point of the salary range. FINRA provides full pay ranges so that the candidate can consider their growth potential while at FINRA.

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To be considered for this position, please submit an application. Applications are accepted on an ongoing basis.

The information provided above has been designed to indicate the general nature and level of work of the position. It is not a comprehensive inventory of all duties, responsibilities and qualifications required.

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