Product Manager - Revenue Cycle

Company Description

About QIMA:

At QIMA, we are on a mission to offer our clients smart solutions to make products you can trust.

Operating in over 100 countries, we serve the consumer products, food, and life sciences industries and help more than 30,000 brands, retailers, manufacturers, and growers achieve quality excellence.

We combine on-the-ground expertise with digital solutions that bring accuracy, transparency, and intelligence for quality and compliance data.

What sets us apart is our unique culture. Our 5,000 Qimers live and make decisions every day by our QIMA Values. With client passion, integrity, and a commitment to making things simple, we disrupted the Testing, Inspection, and Certification industry. Are you ready to hop on this exciting ride with us and help us achieve our mission?

Job Description

The Product Manager – Revenue Cycle ensures that any touchpoint related to billing and payment that we have with our customers and external partners offers a smooth, clear, and easy to use experience.

In this position, you will:

• Develop the product strategy and roadmap of our products aimed at improving the revenue cycle, from the initial customer contact to final payment;
• Make all steps of the payment process as easy as possible for our clients – of different sizes, geographies and using different services of our group;
• Closely monitor invoicing processes, parameters, and procedures to ensure they are consistent, transparent, and compliant;
• Analyze and optimize various payment solutions offered across the group, aiming for increased efficiency and customer satisfaction ;
• Collaborate cross-functionally with the Finance, IT, and Product teams to design and implement improvements and enhancements;
• Deliver training to relevant staff and departments on the use of our products, payment modules and invoicing procedures and test yourself our services and apps;
• Manage the whole change cycle.

Qualifications

• Master’s degree from a top Engineering or Business School.
• 3-5 years of experience in Product management, project management and/or customer-facing positions.
• Knowledge in NetSuite, Stripe, PayPal, Adyen or other payment and invoicing solutions.
• Strong independent decision-making, organizational, planning, and problem-solving skills.
• The ability to identify areas for improvement.
• Excellent communication skills in English, both oral and written.

Additional Information

Location: QIMA offices in Europe