AppleCare Quality Engineer

Summary

Posted: May 30, 2024
Weekly Hours: 40
Role Number:200540427

AppleCare Service Quality & Technology is a global organization that is seeking an exceptional quality engineer who will be involved in all aspects of product and service quality for Apple’s products. The preferred candidate must be a strong leader with exceptional technical skills. They must be a team player that can work cross-functionally and thrives in a fast-paced and dynamic environment.

Description

The AppleCare Quality Engineer is responsible for managing and improving quality across assigned products. Key responsibilities include the following: Identify and drive field product quality improvement opportunities - including improvements to triage processes and diagnostics Track field quality metrics such as annual failure rates, no trouble found rates, service cost, and repeat-repair Support initiatives that improve field and service product quality and reduce cost Play a key role in new product launch early field failure analysis (EFFA) and action planning Perform hands-on device failure analysis to support root cause analysis and issue resolution Support the development of NPI product service quality plans Work cross-functionally with quality and engineering teams to improve overall field product quality Support regular quality reviews that focus on performance trends, quality issues, and corrective actions Measure and optimize the accuracy and effectiveness of field service diagnostic tools Support Product Engineering and quality investigations as required Travel up to 10%

Key Qualifications

• 10+ years of experience in handheld or portable product quality, design, service & repair, or related field
• Solid understanding of product quality management and development lifecycles
• Experience with Design of Experiments, statistical control methods, and related quality methodologies
• Proven ability to support multiple highly complex and cross-functional projects
• Strong analytical skills with an ability to interpret data to identify trends and anomalies
• The ability to take a data driven and results oriented approach to problem solving
• Must be a team player with strong drive for results
• Excellent communication skills with the ability to present at the senior leadership level
• Preferred Qualifications
• Previous product quality, service, and project management experience
• Experience operating, troubleshooting, and repairing Apple products
• Lean Six Sigma, ASQ certification, DFM experience

Education & Experience

BS in Mechanical, Electrical Engineering, or relevant technical degree (MS preferred)

Pay & Benefits

• At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $148,200 and $263,200, and your base pay will depend on your skills, qualifications, experience, and location.
  
  Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits.
  
  Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program.
  

• Apple is an equal opportunity employer that is committed to inclusion and diversity. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national o