Shift Lead

The Building Lead is responsible for overseeing the building projects, overseeing day-to-day team operations, coordinating supplies, equipment, activities of workers engaged in cleaning and maintaining premises of commercial, industrial or other establishments, ensuring performance goals are met. May perform additional tasks.

Lead Responsibilities:
•   Demonstrate capability and interest in training others.  
•   Can be relied on to train new employees and trainees.  
•   When faced with a seemingly unsolvable problem, seek out help and solve the problem before leaving. 
•   Inform customer when arriving at or leaving the job and when planning to return.  
•   Explore a customer complaint to determine the real problem.  
•   Respond to customer complaints with the proper amount of sympathy and empathy.  
•   Demonstrate ability to accurately determine job priorities by:  
o   Adhering to planned call schedule  
o   Scheduling report time concurrent with jobs  
o   Handling interruptions in stride  
o   Promptly and accurately complete all required paperwork.  
o   Keep manager informed of unfavorable news, changes made by customer.
o   Recognize what has to be taught to candidates and take required time to do so.  
o   Provide support for any special projects as assigned by your manager. These special projects, at the determination of your manager, may or may not become part of this position’s primary responsibilities.  
o   When the Supervisor is present, the lead worker may also be responsible for directing smaller work groups 
o   While disciplinary authority is not given to this position, it is expected that the Lead will report performance issues to the Supervisor. 
Qualifications
•   Must be 18 years of age or older. 
•   Must meet all hiring requirements 
Preferred Qualifications 
•   One year of lead or supervisory experience 
•   2 years of warehouse experience

ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM’s comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries – from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information,  visit www.abm.com.
ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606.  We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.
ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.
ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you’ll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country.  Whether you’re looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at www.abm.com ABM does not accept unsolicited resumes.