Manager Hotel Operations- Full Time (Harrah's Atlantic City)

JOB SUMMARY: 

Responsible for the Front Desk and Front Services area of the Hotel for Harrah’s Atlantic City and the regional Group Reservations function for the Atlantic City Region. Charged with system updates, conversions, and implementations to ensure the enterprise is achieving maximum EBITDA targets, with concentrated efforts on hotel pricing. 

DIRECTLY SUPERVISES:

Coordinator Group Reservations**

Assistant Manager Hotel Operations

Representative Concierge**

**Atlantic City Operations

KEY JOB FUNCTIONS:

• Responsible for the execution of departmental budget

• Achieve maximum occupancy levels and maintain accuracy within accommodation availability

• Assist in developing objectives toward the attainment of established financial goals

• Create and maintain periodic reports, including hotel revenue, rate and forecasting reports

• Coordinate with other departments to ensure efficiency of operation and the highest degree of customer satisfaction

• Resolve guest complaints relating to all areas of the hotel

• In conjunction with Risk management, is responsible for vehicle damage/theft complaint reports

• Ensure that all investigations and final disposition of any lost/misplace/damaged luggage claims are handled in a timely and appropriate manner

• Implement arrangements for Casino-rated and VIP guests (e.g. room inspections, pre-registration, VIP treatment)

• Establish training schedules for staff

• Maintain staffing levels and schedules to ensure a cost efficient, productive environment

• Ensure staff behavior and appearance are in compliance with established policy

• Authorized to verify pre-approved room comping levels and authorized to change incorrect information

• Develops and grow leaders within the department

• Supports all team initiatives and fosters a “can do” attitude

• Manage virtual hotels, conversions, closures, and new property acquisitions, which includes mergers or LMS systems, offers, set up and implementation.

• Assist in developing and executing of revenue management initiatives to continuously drive financial performance by system implementations   

• Liaise with Call Centers, and Revenue Management teams to ensure pricing accuracy and training needs are met

• Manage partner relationships for all LMS, CMS, PDB, RMS systems and programs pertaining to Revenue Management and revenue generating projects.

• Provide support and recommendations to internal corporate services for companywide revenue generating and process improvement initiatives. 

• Position is designated as Atlantic City Operations for cross-property Group Reservation access only

EDUCATION and/or EXPERIENCE: 

Bachelor’s degree or equivalent experience.  Experience in hospitality industry or related field.  Experience in resolving guest complaints and in dealing directly with the public.

QUALIFICATIONS:

• Proven leadership skills

• Excellent supervisory, planning and administrative skills

• Excellent public relations and communication skills, both verbal and written

• A great leader to include integrity, accountability, empathy, humility, resilience, vision, influence, positivity and the importance of comradery.

• Ability to develop and keep a positive culture

• Ability to uphold and demonstrate the highest level of integrity in all situations and recognize standards required by a regulated business

• Must be detail oriented and maintain a flexible schedule to ensure all projects are properly executed. 

  WORK ENVIRONMENT:

• Diverse, fast-paced, deadline driven, multi-project coordination, prioritizing and flexing to accommodate last minute requests and changes. 

• Disclaimer 
  This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with the job.  While this is intended