Road Products Application Specialist

Road Product Application Specialist for Indiana

RPAS Objective:

The objective of this RPAS position is to grow current relationships and develop new target road industry accounts. This role will also show the customer the commitment and expertise Brandeis brings to their business.  The focus of this position shall be on all paving and milling contractors in Brandeis’s Indiana territory and developing a thorough understanding of their applications and how the products supplied by our vendors for these applications can be best utilized.

Organizational Relationships:

The RPAS will report directly to the Regional Sales Manager.  The RPAS will also have regular input from and communication with the Regional Operations Manager.  This communication is vital so we can build relationships on the Product support side as well as sales.

Overview:

The RPAS will be expected to achieve a level of expertise enabling him to perform startup, demonstration, and diagnose operational application issues.  The RPAS is expected to become a liaison with the customer and Brandeis personnel in an effort to be proactive in expediting solutions for customers.  The RPAS will work closely with the sales reps to coordinate demos, startups and product application training with customers in their territories. The focus of the RPAS will be to build relationships with job foremen, crew superintendents, and other operations personnel of the targeted accounts in order to be a resource for these individuals and provide assistance needed to help promote and support our products.  The RPAS is expected to be the primary point of contact with our road development products vendors to obtain relevant information from these suppliers to facilitate the functions described herein.  He should be perceived by these suppliers to be our “Application expert” on all issues related to road development products.    

RPAS Duties & Responsibilities:

1.  Perform Machine Deliveries/ Walk-arounds and Operator Training.

• Perform new machine deliveries.
• Perform machine walk-around and familiarization with owner / operator.
• Perform machine start up, systems integrity / operations training for product demonstrations and Customer purchased machines.
• Perform warranty due diligence, explanation and documentation.
• Perform manufacture post-delivery machine inspections.

2.  Develop & Maintain excellent customer relationships, i.e.: External, Internal.

• Develop and maintain relationships with the proper customer personnel.
• Coordinate communications between Brandeis, Customer Technicians, Superintendents and Manufacturers on potential problems or issues, and provide guidance on and, if applicable, estimates/quotes for appropriate corrective measures.
• Take ownership of road development Customer issues and follow-up through closure of issues.
• Insure that targeted road development Customers within Brandeis territories are familiar with available Brandeis product and service offerings.

3. Perform Machine inspections at regular intervals.

• Visit road development customer jobsites to observe, inspect machines and report to sales and service how machines are performing.
• Be familiar with road development Customer machines & applications.
• Train customers continuously on proper operation and general maintenance.

4.  Assist in creating and maintaining CRMseries customer and machine computer data based information

• Machine files are to reflect make, model, serial number, service meter reading, etc.
• Customer files are to reflect address, contact names, phones, etc.
• Call files are to reflect date, contact name, subject discussed, opportunities, etc.

5.   Market Brandeis Product Programs, Sales, Service & Parts.

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