Business Analyst

Job DetailsJob Location: 2111 WILSON BLVD SUITE 300 - ARLINGTON, VA 22201Position Type: Full TimeEducation Level: Not SpecifiedTravel Percentage: Up to 25%Job Shift: DayJob Category: EducationPOSITION SUMMARY

The Business Analyst sits at the intersection of business stakeholders and technical teams within the Tech & Digital Strategy department, owning the full solution lifecycle across Salesforce platform initiatives; from requirements gathering and solution design through configuration, testing, and deployment. The successful candidate brings demonstrated hands-on experience with Salesforce and Fonteva AMS, translating business needs into configured, tested, and documented solutions in close partnership with business units, subject matter experts, and technical resources.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Requirements Gathering and Documentation

Elicit and document business requirements using interviews, workshops, process analysis, and use case development
Maintain requirements traceability and support validation activities throughout the project lifecycle
Prepare system documentation, specifications, and standard operating procedures

Salesforce Platform and Fonteva Association Management System (AMS)

Configure and support Salesforce solutions across Sales Cloud, Service Cloud, and Experience Cloud
Serves as a functional subject matter expert across Fonteva AMS to support membership, events, and related business processes
Collaborate with technical teams on solution design, bringing enough platform knowledge to evaluate tradeoffs and push back on approaches that don’t serve the business need 

Project Delivery

Lead requirements through deployment delivery on Salesforce implementation and optimization projects, managing scope, dependencies, and stakeholder alignment without day-to-day oversight 
Coordinate with internal engineering teams and external implementation partners to communicate requirements, track dependencies, and surface blockers early.
Lead the user acceptance testing process – develop test plans, coordinate testers, document results, and drive resolution of identified issues 
Produce training materials, change management documentation, and deployment artifacts as a standard part of project close-out

Business Process Analysis

Analyze current-state processes and identify improvement opportunities within Salesforce and related systems
Create workflow diagrams, process maps, and system documentation
Communicate findings and recommendations to stakeholders at varying levels of technical fluency

Data Analysis and Problem Solving

Perform data analysis to support requirements development and solution validation
Document and support the resolution of system issues and configuration gaps

PRIORITY WILL BE PROVIDED TO CANDIDATES LIVING IN THE DC METRO AREA (MD, DC, or Northern VA); you will be REQUIRED to come into the Arlington, VA office one day per week.

SALARY RANGE: $70,000.00 to $75,000.00QualificationsKnowledge

Working knowledge of Salesforce platform fundamentals, including core configuration capabilities
Bachelor's degree in business, information systems, or a related field, with 4-5 years of relevant work experience; an equivalent combination of education and experience will be considered

Skills and Abilities

Strong written and verbal communication skills, with the ability to translate business needs into clear documentation
Proficiency in Microsoft Office and diagramming tools such as Visio or LucidChart

Experience

4-5 years of relevant work experience (or equivalent combination of education and experience)
Demonstrated experience supporting Salesforce implementation and/or optimization projects across Sales Cloud, Service Cloud, or Experience Cloud
Hands-on experience with Fonteva AMS is required; candidates with experience in a comparable association management system (i.e., Nimble AMS) will be considered
Experience in an e-learning, association, or nonprofit environment preferred
Willingness to pursue Salesforce certifications within 6-12 months of hire

WORK ENVIRONMENT

Normal demands associated with a deadline-driven office environment.
The noise level is generally quiet to moderate.
Daily contact with external customers, vendors, colleagues, associates, supervisors, and staff at all levels of the organization.

PHYSICAL DEMANDS

Ability to remain at a desk for extended periods of time.
Ability to communicate and exchange information with others.
Ability to move about to coordinate work in areas of varying heights.
Ability to perceive and inspect records in a document management system.
Ability to operate general office equipment.
Ability to travel to off-site meetings.