Payroll Delivery Associate

Our story

Join us on a journey of endless possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact. 

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter. 

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling workforces to perform at their best. 

Learn more at www.stradaglobal.com 

We are looking for a Payroll Delivery Associate at our Call Center in Round Rock, TX.  Work is performed in a hybrid setting at both home (primarily) and on-site, from 7AM to 4PM, M-F, located at:810 Hester’s Crossing Suite 250

Round Rock, TX  78681

Here is a summary of what a Payroll Delivery Associate does:

The Payroll Delivery Associate executes payroll processing for clients. The Payroll Associate will process, analyze, research, validate and correct payroll issues for the client’s employees daily. The Payroll Associate is responsible for processing and submitting payrolls according to the client’s service level agreements. They assist in correction and resolution of all data generated fatal errors that would prevent client's employees from receiving proper payments. Monitor and escalate all systems related errors that would jeopardize delivery of accurate payroll data from PeopleSoft.

For a Payroll Delivery Associate, the essential functions can include the following: 

• Responsible for overall collection of payroll closed time /overpayments /reversal working with T&L, HR ADMIN, and Benefits for assigned agency.
  • Process on-cycle and off-cycle payroll requests.
  • Process more complex payroll changes, including bonuses, STD, return to work, LOA, military leave, severance, and employee death.
  • Serve as back-up for other team members as required.
  • Conduct audits of peers payrolls
  • May need to work non-standard hours depending on payroll cycles assigned and payroll processing schedule
  • Interacts with customers by answering questions and requests.
  • Prepare and utilize query-based system (i.e. PeopleSoft) reports to monitor data for all client employees. Analyze and trend data to identify payroll-impacting errors.
  • Identify the severity of issues and escalate jeopardy items to appropriate personnel.
  • Work under strict deadlines to meet contract deliverables.
  • Maintains and executes payroll files according to company and/or client policy.
  • Daily, monthly, and quarterly tax maintenance for the client.
  • Responsible for providing documentation of procedures.
  • Other duties, as assigned by your immediate supervisor and/or manager.

Required Experience: 

• High School Diploma/GED
• Candidates must have payroll processing knowledge to understand how changes in the system or HR administration can affect payroll.  1+ years related experience or equivalent combination of education and experience.
• Must have proficiency with various software applications including Microsoft Word, and Excel. One Note skills are highly desirable.
• Must have strong understanding of the acceptable and professional business rules and business/payroll logic to identify issues and to correct payroll data.
• Must be capable of understanding system transactions impacting Payroll and Benefits.
• Ability to process a high volume of detailed work in a short period.
• Ability to communicate effectively with high-level client contacts.
• Strong oral and written communication.
• Multitasks with critical processes

Preferred Experience: 

• Experience with payroll software, preferably PeopleSoft.  

At Strada, our values guide everything we do:

• Anticipate Customer Needs – We stay ahead of trends so our customers can grow and succeed.

• Own the Outcome – We take responsibility for delivering excellence and ensuring things get done right.

• Challenge Ourselves to Work Smarter – We move faster than the world around us to drive change and accomplish more.

• Empower Each Other to Solve Problems – We tackle challenges head on, ask tough questions, and collaborate to find the best solutions.

• Care About Our Work