Who we are

American International Group, Inc. (AIG) is a leading global insurance organization. AIG member companies provide a wide range of property casualty insurance in approximately 70 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets and manage risks.

We’re also committed to making a positive difference for our colleagues and in the communities where we work and live. We encourage colleagues to give back to the causes they care most about, supporting these efforts through our Volunteer Time Off and Matching Grants Programs.

Get to know the business

At AIG, technology is at the heart of everything we do, from underwriting risks to processing claims. The Information Technology team equips our colleagues with the latest tools to complete their work efficiently and with the highest standards of excellence. The team is responsible for implementing and managing automations that enable business operations across Underwriting, Claims, Finance & more and help achieve operational efficient and productivity.

About the role

The Automation Support Lead is responsible for working cross functionally with IT and business unit teams to provide technical expertise and operational support across Automation Platforms. In this role you will be responsible for understanding Automations within AIG environment, provide technical support and demonstrate its value to business. You will also work with the automation support team to ensure BAU support activities are performed according to defined processes, policies, and standards.

What you need to know

Responsibilities

• Engage with internal stakeholders to understand automation Incidents & change management requests
• Collaborate with development team to discuss the automation improvements, articulate the business value, and represent the interests of the business and stakeholders
• Ensure automation solution is aligned to best practices and change artifacts are up to date with enhancements
• Define best practices (people, process & tools) that enable to run Automation operations efficiency
• Drive automation governance with business & IT stakeholders to demonstrate automation performance, value and areas of improvement
• Manage Automation support team and guide the team on work priorities and delivery commitments
• Planning & Execution Oversight for Automation Platform Upgrade Infrastructure Maintenance Activities                   

What we are looking for

Requirements

• Bachelor’s degree in information technology, or related field, such as Computer Science
• 3+ years of implementing Automations using any of Automation Platforms (Automation Anywhere / Blue Prism / UI Path)
• Sound technical knowledge of Automation environment, enabling support team to help resolve technical issues/challenges
• Excellent communication skills (verbal and written), ability to influence without authority.
• Exceptional analytical and decision-making skills
• Ability to build relationships and operate within a collaborative team environment

Veterans are encouraged to apply.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our