Product Analyst - Fulfilment and Archive Services

This Product Analyst position will support the Define, Create and Distribute Area Product under the Product Fulfillment and Archive Services (FAS). Its focus is on delivering an end-to end service providing solutions for the composition, capture, workflow, archiving, retention, and retrieval of documents, checks, and statements; also providing business support services for customers across Consumer & Community Banking by supporting print, credit card production and distribution.

As a member of Product Group and scrum team (s), the Product Analyst will ensure timely delivery of product roadmap content while identifying risks, challenges, opportunities and business integration needs  The Analyst will define/refine stories based on requirements elicited from the business to be furthered refined for development. The Analyst will attend and actively participate in scrum meetings and remain engaged in scrum development. They will interact with clients during feedback sessions, focus groups, user groups and requirements gathering sessions using insight gained to complete business scope documents and define user journeys for individual products. The Analyst will also serve as an escalation point for clients. 

Job Responsibilities:

• PAs are responsible for being proactive on projects and engaging team members to ensure timelines requirements, to drive conversations and deliverables that impact the Area Product.
• Partner with Area Product Owners and product team for ongoing refinement of product backlog and execution of the product roadmap. Serve as a Subject Matter Resource for in-scope environments
• Define and present strategy for features, write epics, user stories, testing Conditions/ scripts, validation criteria and acceptance criteria. Participate in all agile events of the product group as a team member; generate pertinent process maps/flows; and conduct lessons learned as necessary.
• Responsible for completing all deliverables according to aligned sprints and/or schedules. Responsible for communicating and escalating risks, blockers, and impacts that could delay initiatives.
• Responsible for Client and Operational Readiness as well as Client communication
• Conduct elaboration sessions to solicit requirements not detailed in the Client Questionnaire and as needed to refine the requirements and customer ask. 
• Occasional after hours and weekend assignment to connect with other colleagues and resources in support of implementations, production events, or validation post Production. 

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans