Workday Services Integrations Consultant

WPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

Working at WPP means being part of a global network of more than 109,000 accomplished people in 110 countries. WPP has headquarters in New York, London and Singapore and a corporate presence in major markets worldwide.

We create transformative ideas and outcomes for our clients through an integrated offer of communications, experience, commerce, and technology.

WPP and our award-winning agencies work with most of the world's biggest companies and organisations – from Ford, Unilever and P&G to Google, HSBC, and the UN. Our clients include 61 of the FTSE 100, 317 of the Fortune Global 500, all 30 of the Dow Jones 30 and 62 of the NASDAQ 100. WPP are the leader in the Bloomberg Gender Equality Index and 8th in the FTSE 100 rankings for Women on Boards.

 

WPP IT provides IT services for WPP, the world’s largest communications services group. As a creative transformation company, WPP is helping its clients transform the future through extraordinary work. WPP IT is an integral part of that journey and we are proud to provide technology for some of the world’s most creative brands.

 

Why we're hiring:

At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

In this role you will be a member of the Workday Services Team supporting our Workday integrations, your role will grow as we further deploy and expand our Workday coverage both geographically and capability.

Reporting to the Workday Services Integrations Lead this role is accountable for ensuring that WPP’s Workday integrations are stable, supported and enhanced as required by our business partners, plus as required develop new integrations.

This is an exciting and varied role working with the wider Workday Services team and our AMS partner to provide a world class level of Workday support and development on a day-to-day basis and in support of Workday project deployments.

The new Workday Services team provides the post go-live support and enhancement of the Workday solution that replaces some of our core technology and influences our ways of working for many of our colleagues at WPP. 

This flagship programme will see Workday deployed across our global landscape to address the technology needs of Finance, Projects, and our People function – so essentially it touches all of our employees to some degree. The key to this programme is that technology is an enabler for change, it’s at the heart of what we do, but it’s not all of what we do. The people aspects of this programme are vital to its success. This role will help deliver that success on an ongoing basis for many years to come.

 

What you'll be doing:

• Troubleshooting and resolving the most complex integration support issues in a timely manner adhering to WPP Service Level Agreements
• Responsible for development and enhancement of integrations as assigned on BAU, potential for involvement in integration aspects of new projects from inception
• Ensuring incidents are clearly and regularly updated to allow successful handover to the next timezone taking over in progress incidents
• Provide help and advice to more junior integration support staff
• Monitoring Workday integrations
• Maintaining integration support issue list/wiki with new issues found
• Clearly document results/solutions as needed and updated existing documentation when necessary
• Keeping the integration lead updated with potential high impact issues
• Continually review integrations to make sure that they meet the highest standards possible
• Accountable for maintaining up to date integrations documentation and diagrams
• Engage positively with other IT teams and lead resolving issues across interconnected platforms
• Working with business partners to gather requirements for enhancements to existing integrations and delivery of new integrations as requested
• Maintain expertise on new integrations functionality/features/capabilities in Workday, wider industry, and technology trends

 

Who you'll be working with:

The Workday Services Integrations Consultant will report to the Workday Services Data and Integrations Lead and liaise with the larger global Workday