Senior Client Success Manager

At Green Irony, we exist to turn AI into Actual Intelligence—accelerating outcomes and proving that complexity is optional. We hire people who automate first, ask permission never, and treat ownership as a default setting. If you’d rather govern yourself than be governed by layers of project managers, welcome home.

Location: Remote (US). Preference for Central or Eastern time zones.

The Short Version

We're a Salesforce and MuleSoft consulting company that's figured out something most haven't: how to use AI not as a buzzword, but as the backbone of how we deliver. Our engineers work alongside AI-powered delivery tools that handle meaningful portions of development, testing, SOW generation, and discovery — which means we move faster, deliver more consistently, and compete at price points that shouldn't be possible with onshore quality.

That model is working. Now we need someone who can own the client experience across a portfolio of engagements — the person who makes sure every client feels well-served, every project stays healthy, and nothing falls through the cracks.

If you're the kind of person who thrives on building client relationships, moves fast, stays organized without being reminded, and gets energy from keeping a lot of plates spinning — keep reading.

What You'll Actually Do

Own the client relationship. You're the primary point of contact from kickoff to closeout. Clients trust you, lean on you, and come back because of you. You communicate proactively — they never have to chase you for a status update.

Keep projects healthy and moving. You'll manage 8–12 concurrent engagements ($30–50K, 3–8 week timelines), coordinating small engineering teams alongside our AI-powered delivery tools. You spot risks early, unblock teams fast, and keep everything tracking against scope, schedule, and budget.

Run tight meetings with clear outcomes. Kickoffs, discoveries, status calls, closeouts — every meeting you run has a purpose, an agenda, and a result. You protect engineer time and client time equally.

Hold the line on scope and commitments. You enforce scope discipline so projects stay profitable and clients get exactly what was promised. Out-of-scope requests go through a change request before work begins — no exceptions, but you handle it in a way that strengthens the relationship rather than straining it.

Handle the operational details that matter. Accurate invoicing, timely collections follow-up, clear project health reporting to leadership. These aren't glamorous, but you don't let them slide.

Work fluently with AI tools. Our delivery model integrates AI across engineering execution, SOW development, discovery, and internal processes. You won't be learning to tolerate this — you'll be coordinating and leveraging it as a natural part of how you work every day.

What We're Looking For

Must-haves:

• 4+ years in a client-facing project management or customer success role in software services or consulting
• Working knowledge of Salesforce and/or MuleSoft — you're not writing code, but you understand what's being built, speak the language credibly, and know when something is harder than estimated or outside scope
• Proven ability to manage multiple concurrent projects without dropping balls or sacrificing responsiveness
• Exceptional communication — clear, concise, confident, and warm. Written and verbal.
• A genuine bias for action — you respond quickly, make decisions, and keep things moving without waiting to be told

Even better if you have:

• Hands-on experience with Salesforce and/or MuleSoft — you've worked directly in the tools, not just alongside them.
• Experience with Agile or sprint-based delivery in a services context
• Background in SOW-driven engagements where you've managed scope, change requests, and project-based billing

How You'll Be Measured

• Client satisfaction scores
• On-time, on-budget delivery rate
• Scope control and change request compliance
• Invoice accuracy and collections timeliness
• Responsiveness and turnaround time
• Project portfolio health and quality of executive reporting

Why Green Irony

Most consulting companies talk about AI. We built our entire delivery model around it — and it's changing what's possible in this space. You'd be joining a company at the frontier of how professional services actually get delivered, not one that's bolting ChatGPT onto old processes and calling it innovation.

That means the role itself is different. You're not just managing projects the traditional way with more tools. You're coordinating a delivery model tha