Who is Flock?

Flock Safety is an all-in-one technology solution to eliminate crime and keep communities safe. Our intelligent platform combines the power of communities at scale - including cities, businesses, schools, and law enforcement agencies - to shape a safer future together. Our full-service, maintenance-free technology solution is trusted by communities across the country to help solve and deter crime in the pursuit of safer communities for everyone.

Our holistic public safety platform is comprehensive and intelligent, providing the actionable evidence needed to solve, deter and reduce crime across neighborhoods, schools, businesses and entire cities. Without compromising transparency or privacy, we are turning unbiased data into objective answers.

Flock strives to offer a career-defining experience where you can also make an impact on your community. While safety is a serious business, we are a supportive team that is optimizing the remote experience to create strong and fulfilling relationships even when we are physically apart. Our group of hard-working employees thrive in a positive and inclusive environment, where a bias towards action is rewarded. 

We have raised over $500M in venture capital from investors including Tiger Global, Andreessen Horowitz, Matrix Partners, Meritech Capital Partners, and Initialized Capital. Now surpassing a $5.5B valuation, Flock is scaling intentionally and seeking the best and brightest to help us meet our goal of reducing crime in the United States by 25% in the next three years.

The Opportunity 

Our Field Service Supervisor plays a critical role in ensuring the team continues to be at the forefront of Field Operations at Flock Safety. As a Field Service Supervisor, you will mentor a group of Traveling Technicians, communicate wins and roadblocks, and set the pace and quality for your team. 

Flock is searching for a strong field technician with a track record of effective peer leadership and all-season exterior installation experience. Reporting to the Field Manager, the Field Service Supervisor will be responsible for the quality and consistency of the work our travel installation technicians deliver daily. They will supervise a team of travel technicians working cross-functionally with internal and external stakeholders to minimize the time it takes for customers to see value from Flock, maximize the potential for solving crime through highly performant hardware and maintain a world-class customer experience throughout the process. This role is a player/coach and carries similar physical and travel requirements as their supervised Installation Technicians. This role will have a direct impact on the success of the Field Operations team at Flock Safety.

The Skillset 

How you’ll make an impact:

• Lead the ‘tip of the spear’ for Flock Safety Field Service.

• Lead small teams (3-5) on large projects with tight deadlines, complex operational constraints, and high customer visibility.

• Complete High touch, advanced pole installations, and bucket truck work as required.

• Collaborate with Flight Field Manager to fill resource gaps nationwide by utilizing your team's resources (self-included).

• Oversee and coordinate your team’s onboarding, training, scheduling, resource availability, and travel arrangements.

• Oversee and complete on-the-job training within your assigned team.

• Develop and maintain a robust results-driven team #culture.

• Steer a high-availability, rapid-response team through exponential growth and competing resource demands.

• Communicate opportunities and recommendations for modification or improvements to processes to ensure optimum efficiency of the deployed company assets.

• Perform any other duties as assigned.

We’re looking for people who:

• Meet the job requirement of currently working as a Field Technician with Flock Safety and at a minimum of six months

• Clean driving record going back three years, and ability to complete basic background checks and drug screenings.

• This role requires you to be 21+ to rent a vehicle.

• This role requires frequent/continuous bending, digging, reaching, climbing, squatting, sitting, standing, walking, driving, and independently lifting up to 50 lbs.

• Flock Safety technician familiar with multiple operating environments.

• Experience leading and building teams.

• Excellent judgment in customer relations and managing company resources.

• Strong written and communication skills in order to communicate with all levels of management.

• Strong problem-solving and critical-thinking skills.