Program Director, Permanent Housing

ABOUT US: - We believe that everyone deserves a home!

Breaking Ground operates nearly 4,000 units of housing across New York City, along with housing in upstate New York and Connecticut. Supportive housing - affordable housing paired with services designed to help people maintain their homes for the long-term - is widely recognized as a proven and cost-effective solution to chronic homelessness.

But we didn't stop at providing housing. Breaking Ground's programs and services help people experiencing street homelessness - especially those who have been on the streets the longest - to come indoors. Through our Street to Home outreach program and transitional housing resources, we help people get, and stay, on the path to a permanent home.


Sutphin

Located in Jamaica, Queens, Sutphin Residence is a 173 unit, permanent, affordable and supportive housing building for low-income and formerly homeless older adults. Onsite services include case management, recreational activities, self-sufficiency workshops, and health and medical care coordination and support provided by Breaking Ground.

Program Director, Permanent Housing
Reporting to the Assistant Vice President, Programs, the Director, Programs, Permanent Housing is responsible for social services delivery at Sutphin Senior Residence. Social services staff at Sutphin Residence utilize a trauma informed and harm reduction approach to provide case management and social services support to tenants with long histories of homelessness, serious mental illness, substance use, etc. These critical support services help individuals and families to make the successful transition from homelessness and support long term housing stability.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
• Ensure compliance with, and adherence to the New York City Department of Health and Mental Hygiene (DOHMH) guidelines, and all contract requirements and deliverables
• The Director works primarily during business hours Monday-Friday, with off hours availability in case of emergency or for special projects/initiatives and to ensure adequate supervision of case management staff who may be assigned to evening and/or weekend shifts. The position requires flexibility in work schedule as needed.
• Successful oversight and performance management of a team of employees including case management, tenant services, and administrative support staff
• Partner with the organization’s “Tenant 360” program to bring additional, specialized support for complex situations with older adult tenants; and to bring robust tenant services programming onsite to promote healthy living, reduce social isolation, and more
• Ensure that responsible clinical services are being implemented to address the behavioral health needs of all tenants including onsite medication monitoring, delivering opiate overdose prevention services, triaging and conducting risk assessments, completing Single Point of Access (SPOA) applications to connect tenants to additional services, and coordinating care with hospitals
• Support onsite Property Management with landlord/tenant matters including tenants with lease violations and rent arrears and attend regular management meetings
• Oversee and successfully implement effective strategies for case management following Housing First, Harm Reduction, Crisis Prevention Institute (CPI), Critical Time Intervention (CTI), Motivational Interviewing and trauma-informed care models of practice
• Respond and engage with external partners including community boards, elected officials, and other community members, including co-facilitating a Community Advisory Board with the Building Director
• Coordinate access to primary care and behavioral health services via the onsite Federally Qualified Health Clinic (FQHC) and community-based services
• Implement strategies to promote housing stability including assisting tenants to understand their rights and responsibilities, lease obligations, rent responsibilities, recertification obligations, etc.
• Support Property Management with regular unit inspections by preparing the tenant, accompanying Property Management staff, and developing follow-up plans where necessary
• Responsible for incident management including implementing effective strategies to help prevent incidents; following all policies, protocols, and best practices for managing an incident when it occurs; developing appropriate follow-up plans; and ensuring the timely and accurate reporting internally and externally as required
• Responsible for program outcome measures and performance targets and utilize management tools and data to create systems of accountability to ensure performance measures are achieved · Utilize monitoring tools, progress reports, and more to ensure that the program achieves all program outcome measures, performance targets, and contract de