Customer Services Representative

Job Description

Essential Functions -

• Maintain timely, detailed and accurate records in Salesforce.com of activities, phone conversations, outcomes and any other pertinent client interactions. Other reporting as required by assigned Director.
• Provides high level touch and proactive consultative services to assigned customer base to ensure loyalty and retention.
• Review product results and recommend needed enhancements to maximize programs.
• Recommends and develops direct mail promotions that address dealership concerns on a timely basis.
• Works with field team in given territory to address dealership and company objectives with respect to sales goals and customer satisfaction.
• Maintain and grows relationships with local OEM field representatives within the given territory.
• Actively participates in customer concern resolution and cancellation turnaround attempts with consistent support and service to existing clients.

Knowledge & Skills –

• Able to multi-task
• Highly Consultative
• Learning the marketing landscape
• Begins to partner with internal partner departments across organization
• Able to work collaboratively with all stakeholders  and influence results
• Build effective relationships that drive results
• Acquires knowledge of marketing technologies; industry knowledge, and Epsilon capabilities
• Able to identify problems and elevate and may offer recommendations on solutions
• Able to adapt to changing expectations  to drive results and continue to solve problems
• Good organizational skills and time management.
• Good communication skills
• Demonstrates resourcefulness
• Begins to compile data
• Learning to manage a territory of dealers for productive results.

Additional Information

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer.  Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories.

Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

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