Optical Administrator

The basic function of the Optical Associate (This is not an Optician role), Primary role is to provide high quality patient experience by welcoming and communicating with patients and to creating an efficient patient flow and flawless patient transition throughout the eye care experience.

Prioritizes a high level of patient satisfaction for all patients of the practice by warmly greeting patients upon entering, completing the check-in and check-out process

 

Work collectively with staff, doctor and patients by documenting patient information, updating records and collecting patient payments

 

Answers and triages patient correspondences received via telephone, email and fax; responds to inquiries in a timely fashion.

 

Maintains patient records/files to ensure accurate record keeping, security and confidentiality of files

 

Coordinates scheduling of patient’s appointments necessary to maintain patient flow, confirms all patients, and prepares charts for scheduled patients 

 

Performs confidential administrative functions such as assembling reports, records release and transmitting patient information to outside agencies 

 

Responsible for keeping an organized front desk and front entry at all times

 

Works on special projects, cross train in different departments, and perform other related duties assigned or requested.

 

Ensure positive and productive host relationships through Host participation, support, and satisfaction measured by Patient Satisfaction Surveys.

Other duties as assigned by Optical Manager and other Associates

Job Specifications

Typically has the following skills or abilities:

If Required by State: Applicable State licensure or certification by a nationally recognized optician association as an optician

One to two years of administrative experience with at least one year providing Administrative support

 

Demonstrated ability to successfully perform multiple tasks in a fast-paced environment

 

Working knowledge of MS Office package

 

Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquires

Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made

Excellent interpersonal and rapport building skills

Ability to ask appropriate and relevant questions to identify customer needs

Proven problem solving, negotiations, and decision-making skills

Ability to use appropriate discretion and judgment in applying customer/call handling guidelines

Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

#LI-ONSITE

#LI-VENTURES

Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP Vision benefits, please click here. 

Salary Ranges: $12.39 - $24.23

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status.  We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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