Personal Insurance Direct Sales Manager

Mgr PL Direct Sales - SP08BE

Assistant Manager, Inside Sales - SO08AE

We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.          

Are you a dynamic leader with a passion for coaching high-performing sales teams? We’re seeking a Personal Lines Direct Sales Manager to lead a team of approximately 14 licensed Sales Agents in a remote/hybrid Sales Center environment. The ideal candidate will bring a proven track record of exceeding sales and customer satisfaction goals, driving engagement, and fostering a culture of accountability and continuous improvement.

Expectations:

Culture

• Maintain a High-Performance Culture: Lead and model behaviors to drive individual and team goals, utilizing advanced coaching techniques and feedback mechanisms (GROW and SMART goal practices) to reduce team variation.

• Achieve Performance Excellence: Consistently achieve key performance metrics and address performance improvement issues promptly and effectively to maintain balanced performance.

• Effective Communication: Demonstrate exceptional verbal and written communication skills, ensuring all team members are informed, engaged, and aligned with organizational goals.

• Self-Awareness and Development: Build self-awareness and identify areas for improvement. Develop and implement strategic action plans, resulting in significant and measurable improvements in engagement and performance, as reflected by favorable engagement survey results.

Business Owner Mindset

• Leader Mindset: Foster a business owner mindset by implementing effective coaching routines, disciplines, and data-driven strategies to identify key behaviors, conduct outlier analysis, reduce variation, and uncover improvement opportunities.

• Decision Making: Consistently provides innovative feedback for process improvements, develops creative solutions to complex problems, and makes quick, effective decisions in a fast-paced environment.

• Financial/Business Acumen: Continues to develop a general understanding of the recon, staffing model, roadmap, priorities with the ability to collaborate/partner with stakeholders to influence and communicate key decisions.

Change Leadership

• Build and leverage relationships and resources to lead organizational change effectively. Encourage and facilitate the adoption and execution of change initiatives at all levels.

• Cross-Functional Collaboration: Partner with business units across functional and organizational lines to understand the end-to-end customer experience, share best practices, and recommend improvements.

• Cultivate Engagement and Trust: Foster high engagement through a culture of trust and belonging, positively influence behaviors in peer group, performance, culture & engagement.

Qualifications

• Minimum of two years coaching, mentoring, supervisory or leadership experience

• Experience in a Sales environment is highly desired.

• Insurance and leading in a Sales Center experience preferred.

• College Degree strongly preferred.

• Primary work hours for this position are between 8:00 a.m. – 7:00 p.m. local time (Monday-Friday) as the needs of the team/business dictate with rotating weekday closing shift to 11:00 pm Eastern Time and weekend coverage (both approximately 1-2 a month)

• A driven, self-starter with a strong work ethic and passion for learning

• Proven track record of delivering improved and sustained results over time

• Ability to foster a high-performing sales team environment with a focus on customer impact

• Possess exceptional interpersonal skills and strong influencing abilities

• Demonstrated capacity to communicate across small and large groups

• Strong business acumen and professional demeanor

• Readily able to adapt and lead others through change

• Strong organization, planning, time management and delegation skills

• Desire to coach and mentor others with demonstrated value in team collaboration.

• Ability to successfully lead and drive accountability in a structured environment.

• Willingness to learn needed technical aspects of the job

• Strong skills in all basic computer applications (Word, Excel, PowerPoint, etc.)

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