Customer & Field Insights Manager, Voice of the Customer

Description

As a Customer & Field Insights Manager, you’ll partner closely with field and product leaders to surface segment-specific challenges, translate feedback into clear insights, and ensure those insights shape product priorities. You’ll also help design and run scalable programs that bring customer and field voices directly into product planning forums. This role requires strong cross-functional collaboration, communication, and the ability to connect the dots between what customers need and what the product delivers.

Please note that this is a hybrid position of 3 days/week in our NYC office.

About The Role

• Partner with Field Teams: Work closely with Sales, CS, Services, and Partners to surface customer needs, adoption blockers, and retention risks
• Translate & Prioritize Insights: Consolidate recurring feedback into actionable insights that inform product strategy, roadmap planning, and prioritization
• Run Engagement Programs: Lead structured field and customer programs (e.g., domain guilds, product liaisons, focus groups) to systematically capture input and align with product priorities.
• Design Scalable Processes: Build repeatable mechanisms for gathering, analyzing, and sharing feedback across the organization
• Cross-Functional Project Management: Coordinate initiatives between Product and field teams to ensure timely execution and alignment with strategic goals
• Feedback Analysis: Evaluate qualitative and quantitative data to identify trends, gaps, and opportunities for improvement
• Close the Loop & Reporting: Track how feedback influences product decisions, communicate outcomes back to field teams and customers, and deliver clear summaries, reports, and dashboards to stakeholders

Requirements

• 5+ years of experience in Customer Success, Services, Product Operations, CS Ops, or related SaaS roles
• Strong product mindset with the ability to understand customer workflows and use cases
• Proven ability to translate customer/field feedback into actionable product requirements and priorities
• Highly independent, yet an effective collaborator across Product and field organizations
• Excellent planning and organizational skills; able to manage multiple initiatives in a fast-paced environment
• Self-motivated and proactive, with a demonstrated ability to take initiative and drive projects to completion
• Analytical skills with experience using data to identify trends, risks, and opportunities

What monday.com can offer you:

• Opportunity to join a well-funded, proven company with big ambitions, competitive salary and benefits package, bonus potential, and eligibility to take part in the company equity incentive program
• An amazing company culture that values transparency and collaboration while never forgetting to have fun while we work!
• Monthly stipends for food, wellness, and commuter/remote work
• Fully dedicated learning and development team that provides opportunities for our employees to hone and gain new skills
• Award-winning work environment - named a “Best Place to Work” by BuiltIn as well as “Great Place To Work” certified
• We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding
• A global work environment with employees in Tel Aviv, New York, San Francisco, Denver, London, Kiev, Sydney, São Paulo, and Tokyo

Visa sponsorship for this role is currently not available.

monday.com is proud to be an equal-opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.



For New York City-based hires only: Compensation Range: $120,000-$140,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes opportunity to receive and/or earn a discretionary bonus and/or equity based on Company’s plans and in accordance with Company’s policies. Compensation finally awarded to the candidate will be commensurate with the candidate’s skills and experience. Compensation ranges for candidates in locations outside of New York City may differ based on the cost of labor and such additional factors for such other locations.

#LI-Hybrid

Socia