Sr Account Manager, Government Markets

Manage VSP’s largest, most complex and demanding clients as defined by business area. Lead corporate-wide efforts to develop efficient and effective processes that enable VSP to service both the customer and serve VSP’s strategic initiatives. Act as expert advisor and primary VSP liaison on client service and marketing related projects and issues. Collaborate with account team and internal business partners on strategies that drive growth, retention and strengthen client relationships.

Develop and maintain relationships with clients to identify and understand customer requirements as they relate to VSP’s products and service offerings. Function as primary VSP service contact to achieve and maintain high satisfaction levels and ensure client retention.

In collaboration with account team, develop and manage account plans to include strategic objectives, communication, growth, and retention strategies; Accounts are strategic in nature, having a significant impact on the company’s ability to progress toward its business objectives and goals

Develop, maintain, and understanding of compliance-related items, such as state and/or federal regulations or mandates applicable to VSP’s client base

Facilitate key client meetings, such as Client Partnership Reviews, finalists, Site Visits, and other events as required by client.

Develop and manage the complex implementation plan to ensure new clients are implemented according to requirements within the specified time frame; identify non-standard client requirements that may fall outside of VSP programs or processes and work with internal business partners to ensure compliance.

Manage all client contract and related activities (contracts, evidence of coverage, summary plan descriptions, etc.)
Manage client and member communication strategies and collateral development.

Provide consultative advice and guidance to key clients, client prospects, and to Sales throughout the sales process

Ensure client requirements are documented and that business partners involved in servicing the account understand and accept the requirements

Proactively monitor clients to identify problematic issues and offer alternative solutions within VSP’s established processes

Identify and escalate client issues to the appropriate business partners and drive solutions as needed; schedule and facilitate meetings and manage task forces as needed to meet customer requirements

Coordinate product changes with Sales team and Product Marketing to meet the needs of the general marketplace

Evaluate business problems and recommend solutions that may include introducing new technology or implementing new products to company-wide users

Market the value of VSP programs and services to gain adoption within each account. Coordinate and manage client-related marketing initiatives.

Responsible for report analysis and distribution.

Ability to digest and interpret complex reporting requirements and successfully position those reports to clients

Represent business area in internal-related projects.

Job Specifications

Typically has the following skills or abilities:

Bachelor’s degree in Business Administration or related field or equivalent experience

4+ years of account management experience

In-depth understanding of healthcare/insurance industry and benefits administration
Strong project organization skills ensuring completed projects are self-contained and able to monitor and maintain with little technical assistance

Ability to develop into a subject matter expert with all VSP products and services

Ability to manage multiple concurrent account implementations and business issues

Ability to develop a strong understanding of VSP business objectives and the business environment

Work within agile environment demonstrating a proven ability to adapt to change quickly

Skill to target communication to audiences including VSP Senior management and outside organizations

Proven problem-identification and solving capabilities

Proven ability to influence business partners

This Account Management position manages large, complex health plan clients. Experience with health plans, Medicare or Medicaid preferred.

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Compensation range for the role is listed below. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job-related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses and commissions. For more information regarding VSP