Data Science Manager - Commercial Analytics (Remote, US or Canada)

Company Description

About Shopify
 

Opportunity is not evenly distributed. Shopify puts independence within reach for anyone with a dream to start a business. Since 2006, we’ve grown to over 10,000 employees and generated over $500 billion in sales for millions of merchants in 175 countries. Every 28 seconds, an entrepreneur on Shopify makes their first sale.

This is life-defining work that directly impacts people’s lives as much as it transforms your own. This is putting the power of the few in the hands of the many, is a future with more voices rather than fewer, and is creating more choices instead of an elite option.

About you

Moving at our pace brings a lot of change, complexity, and ambiguity—and a little bit of chaos. Shopifolk thrive on that and are comfortable being uncomfortable. That means Shopify is not the right place for everyone.

Before you apply, consider if you can:

• Care deeply about what you do and about making commerce better for everyone
• Excel by seeking professional and personal hypergrowth
• Keep up with an unrelenting pace (the week, not the quarter)
• Be resilient and resourceful in face of ambiguity and thrive on (rather than endure) change
• Bring critical thought and opinion — and embrace differences and disagreement to get shit done and move forward
• Work digital-first for your daily work

Job Description

About the role

Commercial Analytics improves the decision making process in the Commercial, Revenue, and Support organizations with data.  We do this by enhancing the effectiveness of data measurements, providing objective analytical insights, building scalable data solutions, and maturing the data literacy in our organization.  Our craft requires both good technical skills and strong business acumen. It is both an applied science and arts discipline. Currently we’re in search of a Data Science Manager.  In this role  you’ll be responsible for…

• Unlocking the value from data to create better human experience in Commerce
• Provide BI, data insights and decision support to empower the core business operation in the Commercial group including Revenue, Merchant Success, and Support
• Provide the Core analytics capability with a bias towards building innovation solutions that can scale across different user groups in our 5000+ business unit
• Lead a multidisciplinary team of analysts and data scientists to enable the business with strategic data insights to operate more effectively and efficiently. 

This  work will impact the top line (growth/sales) of the company since the work helps identify areas of opportunity for our Sales org.

Qualifications

• 10+ years of experience in Business Intelligence or Data
• 3+ years of experience managing teams and leading initiatives in  a complex cross-functional environment, and coaching and developing staffs from diverse background and experiences
• Track record as a proven Business Intelligence and Data Analytics expertise with solid SQL knowledge
• Experience with statistical methods like regression, forecasting, experiment design, customer segmentation
• Experience with Data Management tools and data stacks such as Looker, Mode, Tableau, Python, Java, SQL, GCP, BigQuery
• You are equal parts technical and functional, and you are equally comfortable / effective at presenting to technical or business leaders
• Great organizational and interpersonal skills, with proven success building relationships across all levels
• Ability to bridge understanding of technical infrastructure with business process
• Strong communicator, be able to tell a story with data.  Adjust your communication based on audience understanding of data.
• Challenge the status quo - someone who asks why things are done a certain way and makes themselves part of the solution 
• Love building. Taking an idea from inception to execution. Identifying and improving on roadblocks and points of failure and iterating on the success and value in the process
• Problem solve like a champ - projects by nature present lots of problems, some big and some small. We need someone who can identify them and solve without disrupting forward momentum
• Resilient to change and setbacks, be able to embrace failures and learning and continue to iterate and improve
• Bachelor’s or Master's Degree in Math, Computer Science, Information Technology, Engineering or a related field is preferred but not required

Additional Information

All your information will be kept confidential according to EEO guidelines.

At Shopify, we are committed to building and fostering an environment where our employees feel included, valued, and heard. Our belief is that a strong commit