Administrative Coordinator (Administrative Support Coordinator II)

Position Summary

The Cal Coast Student Financial Center (CCSFC) is seeking a dedicated and organized Administrative Coordinator to support daily operations, provide excellent front-line service, and oversee student staff. This position is ideal for someone who enjoys working in a collaborative, student-focused environment while balancing administrative, supervisory, and communication responsibilities.

Key Responsibilities:

• Front Desk & Visitor Support: Greet and check in guests, provide professional assistance, direct visitors to counseling services, receive packages, and maintain a welcoming and organized reception area.
• Student Staff Hiring & Supervision: Lead the recruitment, selection, training, and oversight of Junior Counselors (JCs), including reviewing applications, participating in interviews, and monitoring performance.
• Virtual Center Operations: Oversee the smooth functioning of the CCSFC virtual center, including scheduling, managing the internal Google Site, posting daily updates, and submitting Student Employment Agreements (SEAs).
• Communications & Outreach: Manage CCSFC social media accounts (Instagram and Facebook), develop posts and campaigns, monitor engagement, and support marketing efforts for the Financial Literacy Program.
• Data & Reporting: Review and organize Zoom Traffic Reports, support the administration of satisfaction surveys, and assist with other data-driven projects to enhance service delivery.

Why Join Us?

• Student Impact: Play a key role in ensuring students receive accessible, supportive, and timely financial services.
• Leadership Opportunity: Gain valuable supervisory experience by managing and mentoring student staff.
• Dynamic Environment: Be part of a fast-paced center that combines in-person and virtual services.
• Collaborative Culture: Join a supportive team committed to service, innovation, and student success.
• Professional Growth: Develop skills in administration, communications, and program coordination.

Position Information

• This is a full-time (1.0 time-base), benefits eligible, permanent/probationary position.
• This position is designated non-exempt under FLSA and is eligible for overtime compensation.
• Standard SDSU work hours are Monday – Friday, 8:00 a.m. to 4:30 p.m., but may vary based on operational needs.
• The individual hired into this role will work on campus at SDSU in San Diego.

Department Summary

Enrollment Services is comprised of Undergraduate and Graduate Admissions, Office of the Registrar, Office of Evaluations, Prospective Student Services, Out-of-State Recruitment and Strategic Partnerships, International Recruitment, Class Schedule, Communications, and Financial Aid and Scholarships. Enrollment Services implements SDSU enrollment management policies and provides services to students from their initial point of interest in SDSU to their graduation.

The Cal Coast Student Financial Center (CCSFC’s) focus is to provide centralized, individual financial case management and counseling to students, parents and families. The CCSFC maximizes the efficiency and effectiveness of the Financial Aid Office, the Scholarship Office and the University Bursar’s Office by providing a scalable, “one stop” shop approach to providing assistance with issues related to financial aid, scholarships and student billing regardless of where the students and staff physically are located.

The CCSFC will provide student and families with information related to the following areas:

Financial Aid Application Assistance

Financial Aid Resources- types of financial aid available

Scholarship Application Processes

Scholarship Resources- types of scholarships available

SDSU Educational Costs- tuition, fee and housing costs

Student Financial Aid Disbursements

Student Billing Information

Student Fee Waiver information and processes

Financial Literacy Counseling in partnership with Cal Coast Credit Union

The staffing model is a blend of permanent represented staff, graduate students, and undergraduate peer counselors led by a Director (MPPI). The center will provide customer service by serving as a single point of contact to analyze and resolve questions about financial aid, scholarships, financial transactions, academic progress and transactional-based issues.