Associate Manager, B2B Sales Support

Job Title:

Associate Manager, B2B Sales Support

Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting.

You Will

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs)

• Monitor and review performance metrics and staff-related matters to support team development and engagement

• Conduct regular performance reviews with team members and ensure adherence to the performance management process

• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline

• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members

• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes

• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients

• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

You Have

• Bachelor's Degree in related field from a four-year college or university with 5+ Years of Experience preferred.

• Proven ability to manage, prioritize, and communicate competing deadlines

• Prior ability to direct specific tasks through prescribed processes, as well as identify, document, and implement improvements

• Prior experience with process improvement/standardization

• Demonstrated successful ability to prioritize and multi-task in a time-sensitive environment, leveraging high level of independent judgement

• Strong working knowledge of Microsoft Office Suite. Specifically, intermediate to advanced Excel and PowerPoint skills

• Proven strong people management, leadership, and coaching skills

WHAT’S IN IT FOR YOU
At our company, we truly believe in the power of our team, and we are dedicated to championing our people. This is why we make it a priority to significantly invest in our game-changers, infrastructure, and capabilities, ensuring both your success and that of our customers. Here’s how we’ll support your career development and personal growth in this role:

• Empower Your Growth: Enjoy paid training opportunities and performance-based incentives that recognize and reward your hard work.

• Rewarding Referrals: Take advantage of lucrative employee referral bonuses, turning your network into a rewarding asset.

• Connect & Grow: Engage in diverse company networking groups such as Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic (Neurodiversity), Women in Tech, OneEarth Champions, and more. Meet peers who share your interests and experiences.

• Comprehensive Benefits: Secure your future with a 401K plan featuring company matching. Enjoy paid time off, holidays, along with comprehensive medical, dental, and vision insurance. Additionally, access to a robust Employee Assistance Program (EAP) is at your fingertips.

• Wellness & Wellbeing: Benefit from health and wellness programs crafted with trained partners to help maintain and promote a vibrant and healthy lifestyle.

• Innovative Work Environment: Thrive in a modern, state-of-the-art office equipped with cutting-edge technologies, surrounded by a dynamic, supportive team.

• Diversity & Inclusion: Participate in programs and events dedicated to diversity, equity, inclusion, and global citizenship. Engage in our efforts toward sustainability and community support initiatives.

• Extra Perks & Benefits: Beyond the essentials, enjoy a selection of additional perks designed to enhance your work-life experience.

The base salary range for this position is $ $40,900-$50,200, plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role inc