Software QA Manager

Location: This is a 100% remote role open to those who reside in the AMER region. If not living in the US, travel to Austin, Texas in the US will be required a few times a year. 

About the job

Testlio is a leading quality management company. Its unique approach combines humans and machines to help digital innovators assure quality products at scale. On 600K+ real devices. In 100+ languages. With 800+ payment methods. The company is 100% remote, with people in 150+ countries. It is female-founded; 46% of full-time people are women. Clients include Amazon, athenahealth, Match Group, Microsoft, the NBA, Netflix, PayPal, SAP, Uber, Wayfair, and many more. To learn more, visit www.testlio.com.

We are adding a Quality Assurance Manager (QAM) to our growing team, who will lead and manage a team of Quality Engineers, Quality Analysts, and Testers within the team’s ecosystem. The QAM will be responsible for setting their team members up for success from the perspective of practice adoption and ongoing enablement while closely working with the Delivery team. The QAM must be well-versed in Quality Assurance and Quality Engineering as fused testing strategies continue to play a critical role in their success. 

Why you will love this job:

Connection: Starting from participation in the recruitment process and continuing with performance evaluations and mentorship, as well as creating and supporting goals, the QAM is responsible for supporting the various testing team members.
Strategy: With a background in manual and automation testing, the QAM will be working with the client and Testlio team to continue to build out our testing processes, formalize the testing plans, and decide on the next steps for the team aligned with the Client’s expectations.
Software Testing: Channel your passion for software testing and be integral in helping some of the most exciting companies worldwide build unique app experiences for users.

Why would you love to be a part of Testlio:

• A true sense of belonging: the TestLion Pride is a global community of like-minded people who live Testlio’s six values every day. 
• Enable human possibilities: your work at Testlio has a larger purpose. As a TestLion, you will help our customers create well-built digital experiences for their users, create opportunities for Testlio's freelance network, and support social impact programs like Ignite.
• Freedom to roam: Testlio is a global company that embraces flexibility while setting standards to help you succeed in a remote environment by having clear expectations for working hours and communication. We honor national holidays in your home nation and provide a generous number of days off, including personal wellness days.
• Great culture: Testlio is female-founded, and 46% of the population is women. Our purpose, vision, and values help drive positive mindsets and behaviors. People like working with each other and love the company's global scale. We move fast and empower people on the frontlines to make decisions and own initiatives.
• Investment in you: Testlio is a global company, and we’ve created a few benefits available regardless of location. In addition to the paid time off, you can reimburse up to $300/yr for learning; you will receive stock options and an equipment policy, with Testlio contributing to the bulk of the cost with regular equipment update intervals.

What would your day look like:

• Oversee a cross-regional team of Quality Engineers, Quality Analysts, and Testers.
• Participate in the interview process and act as Hiring Manager for various QA roles on the team.
• Ensure efficient and fluent onboarding to Testlio and set team members up for success.
• Provide professional support, guidance, and coaching within your team, including motivating, challenging, energizing, and empowering team members.
• Respond to and handle client-side escalations. 
• Communicate and coordinate daily with the automation team, effectively managing the planned backlog and clarifying functionality requirements.
• Collect, analyze, and quantify data to produce clear and insightful reports.
• Manage ambiguity and guide the team by establishing clear priorities and timelines.
• Potential to travel to the client's site in the US once a quarter.

What do you need to succeed:

• 5+ years of experience managing both manual and automated testing, with extensive expertise in mobile platform testing.
• Proven track record of team leadership with strong collaboration and interpersonal skills.
• Ability to influence and build confidence across all organizational levels.
• Demonstrated expertise in driving company-wide