NHC - Public Area Attendant

Job Summary

• Maintain and clean all guest corridors, linen closets, Public Areas, surfaces as well as any other assigned areas in accordance with standards established by NOBU hotel’s standards of cleanliness.
• Provide guests with a fully-stocked and well-maintained Mini Bar throughout their stay. Inventory all guest’s Mini Bar on a daily basis and post the appropriate charges to the room daily prior to guest departure.

Essential Functions

• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Maintain complete knowledge of correct maintenance and use of equipment.  Use equipment only as intended.
• Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries accurately.
• Resolve guest complaints, ensuring guest satisfaction.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Ensure security of any assigned keys and phone.
• Review assignment sheet and update completed assignments.  Check with Housekeeping Supervisor and Housekeeping office for additional assignments throughout the shift.
• Organize work duty priorities.
• Review assigned area and complete general removal of any trash or debris on floors.
• Clean designated areas with proper chemicals, tools and equipment:
• Guest meeting rooms
• Public rest rooms
• Restaurant area
• Service corridors
• Offices
• Bar area
• guest vending areas
• stairwells
• Ensure that nothing is stored in stairwells.
• Check under furniture for debris and remove if present.
• Inspect condition of all furniture for tears, rips and stains and report damages to Supervisor.
• Dust and polish all woodwork.
• Remove all dust, debris and foreign particles from upholstered furniture, including crevices and under cushions.
• Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, air vents.
• Clean all lamps light fixtures and light switches; check for proper working condition.
• Remove dust, spots and smears from windows, frames and ledges; wash windows as assigned.
• Remove dust, grease and smears from house/public phones and reposition properly.
• Inspect condition of planters and plants; remove debris, polish planters in a garden
• Remove dust, dirt, marks and fingerprints from doors and door frames.
• Remove stains, scuff marks, and dust from baseboards, ledges and corners.
• Polish all brass surfaces.
• Empty trash containers, ashtrays and ash urns in public areas.
• Remove trash; debris and cobwebs from the garden and clean around of the hotel
• Empty vacuum cleaner bags, replace and clean machines.
• Provide timely delivery of any items requested by guests.  Retrieve items from guest rooms and return to proper storage areas if needed
• Transport guest laundry and dry cleaning to correct guest rooms if needed
• Handle guest requests for shoe shines as assigned; retrieve shoes from guest room, shine shoes and return to guest room if needed
• Report any damages or maintenance problems to the Supervisor.
• Turn over any lost and found items to the Supervisor.
• Ensure security of guest room access and hotel property.

Other Duties

• Make up cribs and rollaway beds; transport to designated rooms if needed
• Turn mattress and box springs according to rotation schedule if needed
• Assist Runners as assigned.
• Stock public area supplies cupboard

Other Duties

• All Colleagues are required to fully comply with hotel and departmental rules, regulations and policies for the safe, secure, effective and environmentally friendly operation of the hotel facilities.   Examples include, but are not limited to lost and found procedures, emergency procedures, recycling efforts, etc.
• Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.