Key Account Support

Lifestyle Brands (the LSB) is a growing house of like-minded brands under the SC Johnson umbrella including Method®, Mrs. Meyer’s Clean Day®, Babyganics® and Ecover®. Headquartered in San Francisco with additional operations in Chicago and throughout Europe, the LSB is home to 650 employees. Together we act as a force for bold, transformative growth with a focus on delivering positive impact for people and the planet. If you’re into pioneering the future and doing good while doing business, come join us.

The LSB is part of SC Johnson, a family-owned company and leading manufacturer of household cleaning, home storage, air care, pest control and shoe care products, as well as professional products. Originally founded in 1886 and headquartered in Wisconsin, U.S.A., SC Johnson and the Lifestyle Brands division are at work for a better world.

• Location: Hamburg, Germany

• Contract type: Permanent

• People Leader: Drugstores Lead

• Internal Job Title: Specialist, Business Support

• Function: Sales

Please note this role is not eligible for relocation.

Remote work is available once per week for eligible employees.

We are looking for you to join our Sales Team as soon as possible as a Key Account Support / Assistant (d/f/m).

We’re seeking someone with excellent administrative and analytical skills, a sharp eye for detail, the ability to juggle multiple tasks at once, and a passion for working with our retail partners.

In this role, you’ll work closely with the Channel Lead for German drugstore retailers, as well as with Marketing, Finance, and Supply Chain teams. Your support will help us move closer every day to our goal of making German laundry rooms a little greener — by getting more Ecover products into customers’ hands!

This position is a fantastic stepping stone toward a Key Account Manager role.

Responsibilities:

Supporting the Channel Lead in operational day to day Key Account Management

• Following up and preparing answers to customer request that require information consolidation through x-functional team.
• Proactively share information with customer (eg. share logistic data, packshots, product lists, etc).
• Supporting with analysis (internal sales number and external market data (Nielsen) and calculation based on brief through Channel Lead
• Lead or participate in projects subject to meet customer demands

Handling administrative and back-office tasks

• Finalizing power point slides (e.g. for sell in stories)
• Collecting and sending samples
• Meeting coordination and following up on specific actions from meetings
• Invoice management with accounts receivable and accounts payable teams
• Update volume planning in demand planning tool based on channel lead input

​​Providing sales reporting & analysis for the broader Sales Team

• Create and streamline reports (e.g. Sales/Order Reports)
• Assist in sell-in/sell-out analysis
• Manage customer portals and share updates in internal reporting tools

Experience required:

• Experience in supporting Key Account Managers or in a Sales Assistant role
• Strong communication skills and experience in external customer interaction
• Ideally, experience in FMCG or the German retail landscape
• Strong analytical skills and ability to interpret sales and German market data (e.g. Nielsen)
• Strong MS office skills
• Nice to have: Experience to set up customer calculation
• Nice to have: Experience with volume planning in volume planning tools
• Languages: Fluent German and English.

About us:

We are the people behind method + Ecover. We’ve always done things differently – we’