Senior Director, KF Operations Process

Company Description

About the Organization 

KIPP Public Schools is a national network of tuition-free public charter schools that prepares students with the skills and confidence to create the future they want for themselves, their communities, and us all. We are a network of 279 schools, nearly 16,500 educators, and nearly 210,000 students and alumni.

Our mission: Together with families and communities, we create joyful, academically excellent schools that prepare students with the skills and confidence to pursue the paths they choose—college, career, and beyond—so they can lead fulfilling lives and build a more just world. 

Our vision: Every child grows up free to create the future they want for themselves and their communities. 

The KIPP Foundation is a nonprofit organization that supports KIPP public charter schools across the country. The KIPP Foundation helps to develop outstanding educators to lead KIPP schools; provides tools and resources for excellent teaching and learning; promotes innovation; and facilitates the exchange of insights and ideas across KIPP and other public schools and organizations. 

About Our Values: 

Excellent Results for Students: We value results over effort and know that our work is not finished until all students thrive. We maintain high expectations for self, team, and students. We drive outcomes by operating with agility, removing barriers, differentiating support, and prioritizing student-centered solutions—especially for those at the margins. 

Collective Impact: We are one team. We win together. We embody a one-team mindset by working collaboratively across teams, aligning goals, and leveraging the strengths of all teammates. We build trust-based relationships and ensure inclusive decision-making by engaging those closest to the work. We provide clarity through simple, repeatable systems and goals that enable transformational outcomes. 

Courageous Action: Our belief in what we can achieve is unwavering, fueling our optimism and commitment to overcome any challenge. We demonstrate an unwavering belief in students' potential and a commitment to addressing systemic inequities. We approach challenges with resilience, a solutions-focused mindset, and adaptability. We foster a psychologically safe environment centered on trust and accountability where feedback is encouraged. We leverage data to reflect on progress, own setbacks, celebrate successes, and continuously improve to maximize impact. 

Job Description

About The Position 

The Senior Director, KF Operations, Processes drives operational excellence across the Foundation and KIPP Network by designing, owning, and continuously improving the core processes and systems that enable work across the Network and Foundation. This leader sets the vision and multi-year roadmap for how internal processes are designed, governed, connected, and continuously improved so that KF operates as a high-functioning organization in service of regions, schools, and students. The role serves as the senior owner of KF’s core operational systems and ways of working and reports to the SVP People and Ops. 

Responsibilities 

1. Set Vision and Roadmap for KF and Network Processes  

• Build and maintain a multi-year roadmap for KF and Network operational process development and improvement (e.g., project management, knowledge management etc).  

• Serve as the org-wide “business owner” for core operational processes, ensuring clarity of ownership, accountability, and sustainability.  

• Ensure all processes align to KF’s strategic priorities and enable a high-functioning, coordinated organization. 

1. Drive Process Design, Integration, and Continuous Improvement: 

• Design, oversee, and continuously improve cross-functional KF-facing and Network processes to increase efficiency, effectiveness, and scalability (including, but not limited to: Knowledge Management, Network Feedback Loop, contact management, and KIPP Pulse). 

• Conduct regular reviews of process performance and lead improvements based on data, feedback, and organizational needs. 

• Ensure strong integration across interconnected processes (e.g., talent-driven goal setting, finance-driven budgeting, ops-driven planning). 

1. Cross-Functional Alignment and Coordination:  

• Partner with senior leaders and functional teams to build shared understanding, clear roles, and strong adoption of KF and Network processes. 

• In partnership with IT and other teams, oversee the selection, design, and go