Operations Support Services Manager

Operations Support Services Manager

Company:

The Boeing Company

Boeing’s Global Real Estate and Facilities (GREF) organization is currently seeking a strategic, results-driven Operations Support Services Manager to support the NW Facilities Management team at any one of our Washington sites in Auburn, Everett, Renton or Seattle.

The selected leader will oversee a centralized, business-focused organization that integrates fleet management, procurement and purchasing services, radio services, mail services, investment recovery and reclamation, parts management and workforce development into a cohesive operational support function. This role is responsible for driving operational excellence through the standardization and continuous improvement of processes, enhancing service responsiveness and delivering consistent, high-quality support across regional and enterprise-wide operations. The ideal candidate will collaborate cross-functionally with internal stakeholders and business partners to improve operational efficiency, optimize service delivery and ensure alignment with organizational objectives, strategic initiatives and evolving business priorities.

Position Responsibilities: 

• Lead and integrate multi-discipline support services (fleet, procurement, mail, radio, parts, investment recovery, workforce development) into a standardized operating model with clear Service-Level Agreements (SLAs)

• Implement continuous improvement (Lean/Six Sigma) to reduce cycle time, lower cost-to-serve and improve service reliability and first-time accuracy

• Build performance metrics and dashboards (on-time delivery, parts fill rate, fleet availability, cost recovery, procurement cycle time, training completion) and translate data into prioritized actions

• Optimize inventory/parts strategies, disposal/reclamation programs, procurement practices, and fleet lifecycle management to balance availability, cost and obsolescence risk

• Oversee mail/campus distribution operations ensuring security, compliance, and efficient routing

• Design workforce development programs (skill frameworks, training, apprenticeships and career paths) to sustain trade and support roles

• Partner with labor/union stakeholders, HR, finance and operations to align staffing, collective bargaining considerations and budgets

• Manage budgets, vendor contracts and service providers; identify automation and digital opportunities to scale services

• Act as primary business partner to operations and senior leadership (embed with teams to coach, influence and ensure accountable service delivery)

• Ensure compliance with regulatory and corporate requirements and maintain safety expectations across services

• Establish a clear accountability model with defined roles, SLAs, routine operational reviews and leader-standard work (documented handoffs, corrective action closure)

• Drive a customer-service mindset, tie individual and team goals to service metrics and continuous improvement and partner with HR for recognition/corrective processes

• Promote team ownership of leading indicators (on-time service, parts availability, training completion) and transparency in performance communication

• Up to 10% domestic travel

Basic Qualifications (Required Skills/Experience): 

• Bachelors degree or equivalent experience

• 10+ years of experience with facility maintenance management and execution

• 5+ years of experience leading or managing a team in a multi-skill discipline

• Experience working with multiple functional organizations from multiple sites

• Strong leadership, partnering, and organizational change skills; Program and Project management best practices and operational discipline

• Able to work a variable shift

• Valid driver’s license

Preferred Qualifications (Desired Skills/Experience): 

• Advanced degree or certifications (Lean/Six Sigma, PMP)

• Experience large-scale fleet/maintenance programs, ERP systems (SAP/Oracle) or aviation/MRO/transportation sectors

Conflict of Interest:

Successful candidates for this job must satisfy the Company’s Conflict of Interest (COI) assessment process.

Drug Free Workplace: 

Boeing is a Drug Free Workplace (DFW) where post offer applicants and employees are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. 

Pay & Benefits: 

At Boeing, we strive to deliver a Total R