Regional IT Infrastructure Manager - Americas

Essential Job Functions

• Implement the Global IT roadmap for Network and Client Services as defined by Global IT Leadership, within the Region.
• Coordinate with the Network and Systems groups as well as business stakeholders on high profile projects with executive leadership and business visibility.
• Serves as primary escalation point and contact for all Regional Network and Client Services issues.
• Management of Local IT Vendors for Telecom, Hardware, and MSP at the sole direction and oversight of Global IT.
• Manage a small IT team of Client services and Network services in the Region.
• Manage Local Network downtimes by preparing plans, ensure adequate testing, and recovery if unresolvable problems occur during downtime.
• Implement Global standard procedures to support the configuration and deployment of hardware needed to satisfy end user requirements in the Region.
• Maintain computer and device inventory for licensing and warranty purposes of all devices in the Region.
• Assist with the support of branch office locations, their local networks, and their connectivity to the Crane Global network.
• Monitor and maintain all network / WAN connectivity to support Regional branch office communications. Collaborate with Global Network staff to find solutions to complex networking issues.
• Collaborate with vendors and/or Regional IT team to schedule any required on-site activities needed to support ongoing corporate or regional initiatives.
• Interact with internal clients to resolve issues; communicate with internal clients in a professional manner maintaining discretion.
• Advises Global IT of Regional concerns to ensure platform and systems architecture and infrastructure that is highly automated, fully instrumented, self-scaling, self-healing and loosely coupled.
• Collaborate with Cyber team to achieve SOC 2, ISO 27001, and other appropriate certification.
• Team engagement and continual development through collection and analysis of performance KPIs.
• Must be a team player and coach
• The ability to travel up to 50%
• Other duties as assigned

Physical Requirements

• Vision abilities required by this job include close vision and the ability to adjust focus 
• Must be able to sit or stand for extended periods of time, some light lifting may be required in some instances.   
• Talking, hearing and using hands to operate computer equipment 

Education & Experience

• 7+ years’ related experience
• Advanced experience in Site Reliability Engineering (SRE) and DevOps methodologies, including previous implementation experience
• Demonstrated experience transforming IT infrastructure and moving organizations towards a mature cloud-based service delivery model
• Experience with public cloud architecture, cloud strategy, networking, security, and compliance workload types.
• Experience supporting IT Operations in a, distributed, support model
• Experience with managing IP-based networks, WAN technologies, cloud, DHCP/DNS
• Business acumen necessary to develop and present data-based ideas and solutions in a clear, concise, and organized manner to senior level executives

Other Skills and Abilities

• Excellent verbal and written communication skills and excellent time management abilities.
• Demonstrated initiative, ability to exercise good judgment, and ability to achieve results through others.
• Strong knowledge of contracting, negotiating, organization development/change management, budgeting, action planning and supervision are required for successful performance.
• Very strong conceptual, analytical, judgment and communication abilities are critical.
• Strategy and planning: an ability to think ahead and plan over a 12 to 36-month time span.
• Strong customer orientation and excellent interpersonal and communication skills.

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas

WHY SHOULD YOU WORK FOR CRANE?

At Crane, we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellnes