Product Manager, Digital Patient Products

Loyal is an organization centered on experience and building a platform that allows consumers to make meaningful decisions when it comes to healthcare. We deeply understand providers, locations, services, appointments, business rules, and moreover, we understand patients -- who they are, the preferred method of communication, upcoming appointments, lapsed appointments, outstanding bills, health risks, and more. With this intelligence, our platform fuels highly relevant and personalized experiences across all mediums (website, email, voice…) allowing patients to get healthy, stay healthy, and have a better relationship with the health care provider.

Summary:

We are seeking an experienced Product Manager to lead a high-performing development team in delivering innovative products to the healthcare market. This person will lead one of Loyal’s key growth initiatives – Health Risk Assessments and Patient Care Coordination solutions – driving the development of digital patient products that enhance care accessibility and efficiency. This role is pivotal in driving the development, enhancement, and success of our SaaS solutions designed to promote and improve patient engagement for health systems. 

As the Product Manager, you will be responsible for the end-to-end product lifecycle, from ideation through launch and beyond. You will collaborate closely with cross-functional teams including engineering, product design, marketing, and sales to ensure our products meet market demands and exceed user expectations. Your strategic mindset, understanding of go-to-market enablement, and seasoned product management expertise will be key to delivering solutions that significantly improve access to healthcare.

You will: 

• Lead the product strategy, roadmap, and overall prioritization for the product suite 
• Ensure the creation, implementation, and communication of a strategy designed to grow the product suite and oversee daily execution to achieve it.
• Own Voice-of-Customer (VOC) collection and experimentation to unlock unique insights that drive product differentiation.
• Lead a hybrid (onshore/offshore) development team in an Agile environment through appropriate use of ceremonies and artifacts.
• Partner with a hybrid, onshore + offshore BA and Tech Lead team to break down requirements into epics, measure and report on velocity. 
• Conduct market research and gather customer feedback to identify unmet needs and opportunities for innovation.
• Monitor product performance, analyze key metrics, and implement data-informed improvements.
• Manage stakeholder expectations and communicate product vision, progress, and outcomes effectively.
• Stay abreast of industry trends, competitive landscape, and regulatory changes in healthcare.
• Lead business case creation and be accountable for meeting product suite revenue and retention goals.
• Drive go-to-market product positioning through product marketing content and sales enablement activity. 
• Perform demos to prospects and customers, representing Loyal externally and exhibiting expertise of the products.

You have:

Product Experience:

• Minimum 4 years of product management experience in B2B SaaS technology, ideally with enterprise products.
• Experience embedding and deploying AI/ML capabilities within products
• Experience delivering product(s) in a zero-to-one environment
• Experience with research, discovery, wire-framing, and prototyping

Environment:

• Extensive experience working within a dynamic, high-pressure start-up environment, with proven experience to be adaptable.
• Experience working in a hybrid development environment (onshore/offshore)
• Ability to lead weekly 9 AM ET calls to accommodate a hybrid development team.
• Ability to embrace and drive delivery in highly ambiguous environments.
• Experience in Agile software development environments.

Core Competencies 

• Ability to bring positivity, charisma, and resilience to the team dynamic and effectively work with individuals from diverse backgrounds and personalities.
• Possess a curious mindset to accept, reflect, and take action on feedback.

Nice-to-Haves:

• Figma design experience
• Experience with Health Risk Assessments and Patient Care Coordination solutions
• Experience building digital experiences for health systems
• EHR Integration experience with leading EHRs (e.g., Epic)
• Experience with AI-enabled products and technologies

Interview Process

• Prescreening Questionnaire 
• Recruiter Screening 
• Hiring Manager Intervie