Field Service Representative III (or Lead), Sioux Falls, SD

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

Field Service Representative III (or Lead), Sioux Falls, SD

3M Health Care is now Solventum
 

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.
 

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

As a Field Service Representative III (or Lead, based on location), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by: 

• Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location. 

• Oversight of local business operations to include metrics and required use of outside labor.  This will also include daily disposition of work to other team members. 

• Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes. 

• Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate. 

• Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.  

• Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping. 

• Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up.  Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.