Associate Director - Patient Experience Data

Overview:

IQVIA has prioritized the generation and delivery of high-quality Patient Experience Data (PED) by building a suite of Clinical Outcome Assessment (COA) service offerings that provide an end-to-end patient experience. These service offerings include strategic and scientific advising, COA development, COA licensing, translation, and linguistic validation, and eCOA implementation, among others. As we connect and integrate these service offerings, we are seeking the best, brightest, and most analytically motivated individuals to join our team.

The Role of the Associate Director – Patient Experience Data:
IQVIA is currently consolidating the orchestration of end-to-end patient experience and data oversight. This orchestration spans multiple lines of business within the COA Service Suite. The AD – Patient Experience Data will oversee coordination and delivery of patient experience data on studies and provide consistency throughout the end-to-end process of study delivery. This role will interact with a wide variety of internal stakeholders and COA service offerings, and will be a key POC for IQVIA delivery teams, external vendors & customers.

Job Responsibilities and Essential Functions:

·         Act as primary oversight for patient experience data delivery functions including but not limited to clinical outcome assessment (COA) strategy, licensing, linguistic validation, translations, eCOA and connected devices. Own relationships with key internal & external customers.

·         Collaborate with other functional groups within the company to support milestone achievement and to manage study issues and obstacles.

·         Monitor study progress against milestones and prepare/present project information proactively to all stakeholders internally and externally.

·         Accountable for the strategic development and execution or delivery of patient engagement solutions and services in line with agreed upon contracts while optimizing speed, quality, and cost of delivery, ensuring compliance with system updates, standard processes, policies, and procedures.

·         Participate in pre-sale and bid defense preparations. Assist with bid defense presentations in partnership with Business Development (BD). Understand project strategy, technology considerations and operationalize the agreed upon approach. Collaborate with BD as needed throughout project lifecycle.

·         Develop and/or support the preparation of integrated approaches in collaboration with the core project team.

·         Oversee problem solving and resolution efforts to include management of risk, contingencies, and issues. Take accountability for proactive contingency plans to mitigate risks.

·         Achieve project quality by identifying and proactively managing quality risks and issues, responding to issues raised by project team members and planning/implementing appropriate corrective and preventative action plans.

·         Track customer preference and insights to ensure consistency through end-to-end project delivery.

·         Identify changes in scope and manage change control process, including securing customer agreement to financial and milestone updates as necessary.

·         Identify and communicate lessons learned and best practices to promote continuous improvement.

·         Adopt corporate initiatives and changes and serve as a change advocate when necessary.

·         Provide input to line managers on their project team members’ performance relative to project tasks.

Required Knowledge\Skills:

·         Requires deep knowledge of one or more areas related to patient experience data including clinical outcome assessment licensing, linguistic validation, translations, eCOA lifecycle (pre-award to close-out), regulatory requirements, connected devices and strategy.

Skills:

·         Influencing:  Ability to achieve results through communication, facilitation, presentation & negotiation in a matrix service delivery environment with shared responsibilities.

·         Project Management:  Strong project management, strategic planning, delegation, and project risk management s