Senior Associate, NA Supply Chain Operations

About Harry’s 

Harry’s Inc. started in 2013 with a specific goal: disrupt the shaving industry by creating an innovative, everyday product at a fair price. Since then, Harry’s has expanded to Canada and Europe, developed relationships with retailers such as Target and Walmart, expanded our grooming brand into a personal care powerhouse, launched two new brands including Flamingo and Cat Person, and made our first brand acquisition with Lumē. 

The key to our success? Our amazing people. From chemists, mechanical engineers, CX associates, to creative directors, sourcing managers, and logistics specialists, the Harry’s team is composed of some of the most brilliant, diverse, and humble people you’ll ever meet. 

Our brands answer unmet consumer needs, but our company is a place of inclusion and innovation that attracts some of the brightest minds across industries, geographies, and backgrounds. Whether we have a team of 5 or 500, our core values and our startup mentality remain; we value continuous improvement and learning, teamwork and collaboration, creative problem solving, and open and direct dialogue and feedback.

 

Harry’s is operating as a hybrid-first environment - for us, that means that we ask folks to come into our beautiful, 70,000 square foot SoHo office a minimum of 2 days per week, with flexibility to choose exactly which days work best for you.  What will you get out of that?  Bagels on Wednesdays and lunch on Thursdays, and fully stocked kitchens with snacks, coffee, and drinks everyday.  Can’t forget the free products and the opportunity to have some meetings without Zoom (remember what 2019 was like?)

 

About the team

The North American Supply Chain Operations team oversees the final stages of the supply chain to move products from our suppliers to our customers as efficiently and effectively as possible. Our Retail customers span across the mass retail, grocery, drug, dollar, and specialty channels. We manage a global network that aims to provide best-in-class service to all stakeholders.

About the role

We are looking for a high-performing individual to support our North American distribution network. This individual will oversee end-to-end customer delivery. This includes ensuring orders are processed at the distribution center, fulfilled, and then delivered to the end customer on time, and in-full. You will serve as the subject matter expert on all aspects of fulfillment, logistics, and chargebacks for your respective retailer(s). You will work cross-functionally with internal and external stakeholders on OTIF improvement, process improvement, chargeback prevention, cost savings, and NPI initiatives. The role will exercise all areas of your skillset; operational, analytics & reporting, project management, risk assessment, etc!

 

What you will accomplish:

• Oversee customer delivery operations within our North American distribution and fulfillment footprint
• Collaborate with Retail Planning, Supply Planning, Systems, Finance, and Accounting to ensure proper fulfillment of orders
• Work with Retail team each week on upcoming orders, define risks and priorities
• Root cause operational chargebacks and quality violations with our 3PL partners
• Monitor and influence our KPIs for on-time delivery, chargebacks rates, and cost of service.
• Create Standard Operating Procedures to ensure quality and consistency at distribution centers
• Drive forward continuous improvement and operational excellence across our distribution and supply chain network

 

This should describe you:

• You have a 2-4 years work experience in an operational role
• You are data-driven and highly-skilled with Excel
• You have strong communication, teamwork, problem-solving, and interpersonal skills
• You have a strong work ethic; able to independently own and drive projects in a fast-paced, dynamic environment
• Comfortable making informed decisions with imperfect information
• Sense of urgency: bias for taking action. Self-starting capability required to achieve high expectations in a fast paced environment
• You take previous reflections and learnings and uses them to improve processes, systems and overall work quality
• You are able to travel to our distribution centers, conferences, and large retail customers (2-5 visits per year)

 

Here’s who you’ll work with:

• Reporting to Head of North American Retail Supply Chain
• Working within the broader North American Supply Chain team
• Working cross-functionally with Retail Planning, Gl