VIP Experience Coordinator

The part-time VIP Experience Coordinator is responsible for the daily communication, execution, & logistics during VIP Experience trips. This person will have a high degree of involvement and communications across functions in the organization. Responsible for coordinating partners in manufacturing, design assurance, and outside vendors to execute daily operations. Provides highly energetic customer service to PDSN owners, managers, and segment managers across the corporation with strong levels of interpersonal communications.

This is an on-site part-time position that supports the VIP Experience Specialist.  This position has flex hours based on needs Monday - Friday.  Typically, this position works 19 hours per week.  This position offers a 401k plus company match and Employee Assistance Program.

 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, but other duties may be assigned.

• Responsible for arranging executive invites for VIP lunches that most closely correspond to corporate guests’ needs. 
• This position monitors incoming emails to VIP Experience and must provide a high level of customer service managing communications and scheduling for the space. Must be proficient with Microsoft Office and able to learn internal software programs and applications
• Works collaboratively with Pella team members and outside vendors to communicate up to date information in a fast-paced environment 
• Executes the setup for events held in the VIP Showroom 
• Must be able to effectively communicate with all levels of management across the PDSN, other channel partners, and within corporate 

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Education and/or Experience:

Must have High School Diploma or GED AA or Technical degree preferred, 1-3 year’s sales, customer service, or general business experience preferred.  Prior knowledge of general construction applications and terminology and/or window and door applications or components is desirable but not required. 

 

Computer Skills:

Proficiency required in use of Microsoft Word, Excel, and Outlook.  The ability to quickly and competently learn other computer software packages is required. Will be expected to develop proficiency in Pella proprietary software (i.e. ACE, PQM, OMS, PSI, etc.)

 

Communication Skills:

Excellent verbal and written English language skills are required as well as good public relations, public speaking, and customer service skills.  Ability to read, interpret, understand and explain documents such as sales processes, product specifications or warranty manuals. Ability to effectively present information to others, gather information from others, and respond appropriately to questions from customers, coworkers and managers.  Must display excellent phone and email etiquette.  Must be able to present appropriate attitude for the situation when interacting with customers or coworkers. 

 

Professional Skills:

Must be a team player and exhibit a strong desire to learn and promote self-growth.  Must be pro-active, self-disciplined, self-motivated, and have a demonstrated ability to follow projects through to completion. Attention to detail is required. Must be able to demonstrate organizational skills, prioritize tasks, and meet deadlines.  Must be able to develop trust, respect, and confidence of customers, coworkers and managers. Must present in a clean and neat physical appearance.  Must be able to investigate issues and resolve conflict in the best interests of the business and our customers. 

 

Mathematical Skills:

Ability to compile and decipher information in spreadsheet format.  Candidate must be able to do simple math involved in pricing and field measurements.

 

Physical Demands:

The physical demands described here are representative of those that must be met be an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and talk or hear. The employee is occasionally required to sit, stoop, kneel, crouch, or crawl; and taste or smell.  The employee must occasionally lift and/or move up to 30 pounds.  Specific vision abilities required by this job include close