Field Application Specialist I

Job Description

BioDot Inc. is a global leader in diagnostic manufacturing equipment, empowering scientists to transform ideas from research and development to full-scale production. As part of ATS Corporation’s Life Sciences Group, we provide advanced automation solutions for point-of-care products and other healthcare applications that positively impact billions of lives worldwide.

Specializing in rapid testing, biosensors, lyophilization, and clinical laboratory automation, we offer both standardized and fully customized systems to meet diverse customer needs.

We are currently seeking a Field Application Scientist/Specialist I to join our US headquarters in Irvine, CA. In this role, the Field Application Scientist (FAS) Level 1 will play a vital part in supporting customers by delivering expert application support, instrument installation, validation, preventative maintenance, troubleshooting, and training. Acting as a technical liaison between customers and internal teams, the FAS ensures successful implementation of BioDot products while fostering strong professional relationships.

This position also supports product development and continuous improvement initiatives and assists sales through product demonstrations, feasibility studies, and upselling of service contracts and spare parts. Based primarily in-house with 50–75% travel, the FAS will support advanced robotic automation solutions through installations, training, feasibility testing, demos, on-site technical support, and application development. The position reports to the Head of Applications or Applications Supervisor.

Roles and Responsibilities

• Assist in the installation, inspection, troubleshooting, repair, and preventative maintenance of BioDot instrumentation, including mechanical, electrical, and liquid handling systems, both at customer sites and internally.
• Perform Installation Qualification (IQ), Operational Qualification (OQ), and Performance Qualification (PQ), as well as participate in Factory and Site Acceptance Testing (FAT/SAT) under supervision.
• Plan and conduct feasibility testing to evaluate new applications and optimize existing processes, analyzing experimental data and presenting findings to internal teams and customers.
• Prepare and document detailed application notes, best practice protocols, and standard operating procedures (SOPs) to support customer workflows and internal knowledge sharing.
• Deliver timely and professional technical support to customers through multiple channels including phone, email, and support ticket systems (e.g., FreshDesk), escalating complex issues as appropriate.
• Conduct product demonstrations for customers and internal stakeholders, highlighting key instrument features and application capabilities.
• Facilitate hands-on training sessions for new employees and customers on instrument operation, maintenance, software functionality, and applications, utilizing prepared training materials and protocols.
• Develop, adapt, and troubleshoot application-specific protocols, including integration with third-party devices, under guidance from senior team members.
• Optimize instrument performance focusing on liquid handling precision, camera system calibration, and software controls.
• Collaborate effectively with cross-functional teams, including design, engineering, production, sales, and service personnel to resolve customer issues and support product development.
• Independently manage assigned customer interactions and support tickets, ensuring customer satisfaction by helping them achieve their goals within BioDot’s quality and service standards.
• Identify opportunities for upselling service contracts and spare parts, working in partnership with the sales team to enhance customer value and company revenue.
• Participate in sales support activities including product demonstrations, technical presentations, trade shows, and conferences by assisting with setup, presentation delivery, and lead generation efforts.
• Maintain accurate and detailed records of customer interactions, site visits, application support, feasibility tests, FATs, preventative maintenance, and training activities within company databases and reporting tools.
• Demonstrate a proactive attitude toward continuous learning and process improvement by contributing ideas to improve workflows, instrumentation, and customer support processes.
• Exhibit strong interpersonal skills, maintaining professional relationships with customers, coworkers, and stakeholders to foster collaboration and customer loyalty.
• Adhere to company policies, safety standards, and regulatory requirements in all activities.
• Perform additional duties and special projects as assigned by management.
<