Associate, Client Service, Creative

We go beyond the obvious, using intelligence, passion and creativity to inspire new thinking and shape the world we live in.

To start a career that is out of the ordinary, please apply...

Job Details

Job Title: Associate, Client Service, Creative

Job Location: Hybrid- Atlanta, Boston, Chicago, New York City, Norwalk

Work Authorization: This role does not support work visa sponsorship now or in the future, hence candidate's requiring a work visa sponsorship, kindly excuse.

About the Company

Kantar, the world’s leading marketing data and analytics company.  We understand more about how people think, feel, shop, share, vote, and view than anyone else. Combining our expertise in human understanding with advanced technologies. Kantar’s 25,000 people based in more than 100 countries help the world’s leading organisations succeed and grow. Nobody knows people better than Kantar. We provide insight and inspiration to help our clients, our people and society to create and flourish in an extraordinary world.

Primary Objective: Build an understanding of our creative capabilities, solutions, and analytic methods; support creation of high quality deliverables, efficient project management.

Scope of Role

Day-to-Day Job responsibilities will include supporting medium-to-low complexity accounts/projects with manager support and observing high complexity accounts/projects for future growth opportunities. Tasks will include:

• Supporting timeline management and communications with operations teams
• Supporting project setup (survey programming) for medium-to-low complexity accounts and projects. This includes learning to program in the Kantar Automation Platform, checking survey links, working with operation teams to launch surveys, and monitoring fieldwork progress
• Supporting questionnaire development, design of sample plans, and crafting of analytic plans for reports
• Supporting data analysis efforts and report drafts (often first drafts) for medium-to-low complexity projects. Examples of this support include reading verbatim feedback and providing summaries of the themes and proactively reviewing dashboards in order to contribute to analytic planning conversations, The expectation that will be that you work towards owning low-complexity drafts within your first 18 months
• Learning how to use the tools available throughout the creative development project process such as dashboards. The expectation is that you will be able to walk a client through an external-facing tool like the Kantar Marketplace Dashboard within your first 12 months
• Attend client-facing meetings for learning and observation. Actively participate by taking notes on follow ups and having reference material handy to help the presenter.
• Training will be provided during your first 90 days. Actively participating in training and providing feedback on how to optimize the training program are expectations.
• Demonstrate a clear understanding of the research process at a high level within your first 6 months

Desired Skills

• Actively seeks opportunities to support proposal development, materials provided by senior team members
• Proactively identify issues and actively participate in their resolution (including observing and reaching out to the relevant teams)
• Supports communication with KMP PMs on medium-low complexity projects, observes communications with Operations (DP, DD, Coding) on higher-complexity projects
• Serve as a go-to for new team members who have questions