Email Engineer/Senior Email Engineer

Company

Federal Reserve Bank of Philadelphia

The Federal Reserve Bank of Philadelphia is one of the 12 regional Reserve Banks that, together with the Board of Governors in Washington, D.C., make up the Federal Reserve System. It helps formulate and implement monetary policy, supervises banks and bank and savings and loan holding companies, and provides financial services to depository institutions and the federal government. The Federal Reserve Bank of Philadelphia serves eastern and central Pennsylvania, southern New Jersey, and Delaware. You will report into the Philadelphia office, following a hybrid work schedule.

When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with leading tech professionals to strengthen and protect our economic, financial and payments systems. We dedicate more than $1 billion to technology each year to support the Federal Reserve and our economy, and we’re building a dynamic and diverse team for our future.

Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, on, and more. All brought together in a flexible work environment where you can truly find balance.

This job reflects the higher level of a dual grade job posting.  Candidates who have less experience, education, or qualifications may also be considered for the lower level. 

Develop conceptual, logical, and physical IT engineering designs, that support the infrastructure requirements of varying levels of technical and business application projects. Analyze our requirements, as it relates to technical infrastructure design, and ensure traceability of the design to the our requirements. Assess testing requirements and prepare testing strategies and preparing implementation and transition plans. Provide technical support as 3rd level for customers.

You will support End-user Services (EUS) Email Service’s ongoing goals of enhancing the Federal Reserve System's usage of email and collaboration technologies to support our needs while delivering reliable and secure services with a high degree of focus on quality, innovation, and communications through documentation.

Provide solutions in an Agile environment with other Engineers and Product Owners to scope, develop, engineer, and provide support for the messaging and collaboration technologies.

Assume project management responsibilities for messaging and collaboration projects.

Obtain an understanding of collaboration product functionality through interaction with EUS technical staff, formal education with the product, and hands-on testing and implementation.

Investigate new technologies that offer opportunities to enhance the EUS' messaging and collaboration product portfolio.

Provide input to management to help assess and plan future direction in the System collaboration infrastructure.

What You Will Do:

Perform resolution of complex hardware, environmental software operating systems and subsystems.
Oversee problem avoidance actions.
Analyze and revise existing system logic and documentation.
May authorize risk level changes and recommend solutions to minimize and prevent system interruption.
Recommend and select new software/hardware.
Perform change and problem management using standard tools.
Ensure conformance and compliance with existing system standards.
Measures performance to ensure operation.
Lead technical/complex projects using FRIT/System staff and resources. Follow and ensure adherence to technical standards for programming and design techniques.
Trains System technical staff on use of software/hardware tools following required standards and procedures.
Monitor compliance with internal audit requirements and Information Security Manual guidelines.

Knowledge:

Comprehensive knowledge about principles in functional area.
General knowledge of department/services, Reserve Banks, and System operations, policies, procedures and technologies.
Excellent interpersonal, creativity, attention to detail, and oral and written communications skills tailored for the intended audience.
You are responsible for understanding and applying risk management disciplines.

What You Have:

Experience with Microsoft Exchange Online.

Understanding of cloud technologies, specifically around Microsoft Azure and AWS.

Experience supporting M