Director End User & Collaboration Services

Leidos' Office of the Chief Information Officer (OCIO) reports into the Digital Modernization Sector and collaborates across organizational lines to deliver effective enabling digital capabilities to our global employee base. The OCIO team develops, deploys, and manages innovative digital capabilities leveraging industry-leading partnerships and cost-effective deployment and management models.   The OCIO is seeking leaders to drive efficient capability delivery and management, more opportunities for innovation, and facilitate data-driven decisions across the enterprise. 

This position is to lead our End User & Collaboration Services team to design, configure and support a wide variety of collaboration tools, mobility/telephony, desktop engineering, desktop support, endpoint management and onsite support capabilities. This team is responsible for the delivery of M365 tooling including a large Exchange and Teams telephony environment.  The team is also responsible for desktop delivery, endpoint management including patching and roadmap, and desktop support including the staffing of tech bars and remote staff.  The team combines technical excellence with deep industry knowledge to strategize, design and configure large scale deployments and support to all Leidos Enterprise users.  The role will also assist in building a strategic roadmap for these capabilities and strategize the future direction of these capabilities for broad adoption.

To excel in this role, you should possess strong technical knowledge across various architectural domains, such as application architecture, infrastructure, data, and security. Additionally, communication, stakeholder management, and project management skills are crucial for collaborating with diverse teams and driving successful outcomes.

Location: This position allows for full-time telework from any U.S. based location.

Citizenship: U.S. Citizen or Permanent Resident required.

Primary Responsibilities

• Cultivate and grow a services-based, platform configuration and integration focused organization that balances technology modernization with cost efficiency 

• Lead and influence cross functional teams in strategic design, configuration and support of the full suite of M365 offerings including Teams, Exchange, Licensing Service Centers and more

• Lead and influence cross functional teams in strategic design, configuration and support of the Telephony across the enterprise including managing Service Centers, Circuit deliveries and deployments

• Lead and influence cross functional teams in strategic design, configuration and support of our Endpoint management systems including Intune, SCCM, RDaaS or any other capability to be offered.

• Lead and support all desktop and tech bar activities across the enterprise including purchasing, patching, PC refresh and troubleshooting/support to end users.

• Manage vendor and business technology team relationships to establish technical roadmaps and establish year over year priorities and budget planning.

• Possess and foster a fundamental knowledge of Telephony, Exchange, Teams, Desktops and Endpoint Engineering.

• Update and continuously manage a clear service catalog of offerings, to best facilitate our global employees’ work and enhance productivity.

• Drive continuous improvement in project / tool delivery with an increased focus on user experience.

• Identify opportunities to reduce technical sprawl, including technology for retirement 

• Evaluate new technology, partners, and capabilities for integration into our service catalog along with architects and other enterprise application directors.

• Develop an outcome-based culture and cultivate and reward high performing teams. 

• Work collaboratively with Digital Transformation & Business Enablement team to develop, codify, and test Customer Zero opportunities 

• Identify and drive productivity- and cost-efficiency-driving KPI’s

• Contribute to the CIO strategic roadmap of progressive opportunities for modernization, innovation, and system retirement 

Required Qualifications: 

• US Citizen or Permanent Resident required

• Bachelor's Degree in Information Technology related field and 12+ years of experience in IT management.  Additional years of relevant experience, training, and/or professional certifications will be considered in lieu of a degree.

• 6+ years of experience leading teams or IT projects with demonstrated competency in the full range of stakeholder management.

• Demonstrable experience leading geographically-dispersed technical teams through large scale organizational ch