Client Engagement Manager

Let’s face it, a company whose mission is human transformation better have some fresh thinking about the employer/employee relationship. 

We do. We can’t cram it all in here, but you’ll start noticing it from the first interview. 

Even our candidate experience is different. And when you get an offer from us (and accept it), you get way more than a paycheck. You get a personal BetterUp Coach, a development plan, a trained and coached manager, the most amazing team you’ve ever met (yes, each with their own personal BetterUp Coach), and most importantly, work that matters. 

This makes for a remarkably focused and fulfilling work experience. Frankly, it’s not for everyone. But for people with fire in their belly, it’s a game-changing, career-defining, soul-lifting move.

Join us and we promise you the most intense and fulfilling years of your career, doing life-changing work in a fun, inventive, soulful culture. 

If that sounds exciting—and the job description below feels like a fit—we really should start talking.

As a Client Engagement Manager, you’ll be in a client-facing role within our growth marketing team that’s equal parts strategy and execution, creative and data-driven — and you’ll directly impact how we bring personal and professional growth and well-being to employees everywhere. You’ll own a portfolio of key strategic accounts, and develop effective B2B2C marketing strategies to drive member activation and engagement growth. You’ll have the opportunity to define and drive B2B2C launch motions, lead member marketing innovation and product-led growth initiatives, and help us build a best-in-class consumer and member marketing experience.

What you’ll do:

• Develop, optimize, and execute global B2B2C partner marketing strategies and multi-year communications plans to increase member activation and engagement across BetterUp’s products.
• Manage all marketing client services for a portfolio of enterprise and key strategic accounts, including omnichannel marketing strategy, marketing content and campaigns, and launch production.
• Monitor and own success metrics for partner launches, and deploy real-time interventions as needed.
• Support member growth in bringing innovative initiatives to market, such as identifying partner enablement and member marketing opportunities, influencing product roadmaps, and leading member growth pilots with enterprise customers.
• Drive strategic initiatives focused on member growth, including campaign and content development, marketing insights, new channels and capabilities, lifecycle marketing, and growth experimentation.
• Lead strategic initiatives focused on operational excellence and scale, including the partner enablement and co-marketing experience, content library development, and launch playbooks.

If you have some or all of the following please apply:

This is a collection of skills that we believe would make someone successful in this position. If you feel that you have the majority of these skills or others that will ensure your success in this role, please apply.

• 5+ years relevant experience (partner-facing experience, marketing consulting, digital health or consumer health marketing) with a focus on B2C or B2B2C audiences
• Excellent project management skills and ability to effectively collaborate and communication cross-functionally as part of a remote team
• Strong presentation skills and passion for supporting partners with a successful client services track record
• Experience ideating and leading growth marketing and/or lifecycle marketing initiatives, marketing campaign development, and marketing research
• Self-motivated and highly organized with the ability to apply expertise and learnings to new environments with new constraints
• Experience building repeatable processes that scale, improving operations or driving change management a plus
• Bonus: Experience with JIRA, Braze, Salesforce, Looker, Amplitude a plus, startup experience, growth marketing experience

Benefits:

At BetterUp, we are committed to living out our mission every day and that starts with providing benefits that allow our employees to care for themselves, support their families, and give back to their community. 

• Access to BetterUp coaching; one for you and one for a friend or family member 
• A competitive compensation plan with opportunity for advancement
• Medical, dental and vision insurance
• Flexible paid time off
• Per year: 
• All federal/statutory holidays observed
• 4 BetterUp Inner Work days (https://www.betterup.co/inner-work)
• 5 Volunteer Days to give back
• Learning and Develo