Level 2 Support Engineer

What We Do

LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, handle risk and create jobs. It’s how we’ve contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years.

LSEG is headquartered in London and has a major presence throughout Europe, the Americas, Asia Pacific and emerging markets.

Role Summary

We are hiring for a “Technical Specialist - FX Application Support” based in the Capital Markets Foreign Exchange Division. The successful candidate will handle production support activities of all the applications in the CMFX bucket and will be working with teams in the UK, US, Sri Lanka, and Singapore to ensure near 100% availability. As part of the IT Capital Markets FX Support Team, you get to be involved with handling user support issues, problem analysis, and bug fixes with deep-dive analysis into key applications.

Responsibilities

• Application Support and Configuration: Configures and maintains applications, proposes system changes, and supports business users by resolving errors and queries.
• CI/CD Pipeline Development: Develops and maintains CI/CD pipelines, integrates automated testing and security tools, and implements blue-green deployments and canary releases.
• Monitoring and Incident Response: Configures monitoring and alerting solutions using Datadog, Azure Monitor, and Application Insights. , responds to performance issues and security threats, and conducts root cause analysis implementing preventive measures
• System Reliability and Performance: Ensures high availability and performance of services through monitoring and optimization.
• Incident Management: Responds to and resolves incidents, conducts post-mortems, and implements improvements to prevent recurrence.
• Automation and Tooling: Build and enhance automation tools to streamline operations and reduce manual intervention.
• Capacity Planning and Scaling: Plans for future capacity needs and implements scaling strategies to handle growth.
• Collaboration and Documentation: Works closely with development teams to maintain comprehensive documentation.
• System Monitoring and Maintenance: Regularly checks on performance, logs, and system uptime.
• User and Security Management: Handles user accounts, permissions, and applies security patches.
• Backup and Recovery: Performs backups, tests integrity, and implements disaster recovery plans.
• Software and Network Management: Installs updates, configures network interfaces, and troubleshoots issues.
• Scripting and Documentation: Automates tasks with scripts and maintains system documentation.
• Network Monitoring and Solving issues: Continuously monitors network performance and resolves connectivity issues.
• Configuration and Maintenance: Configures network devices, manages updates, and ensures optimal performance.
• Security Management: Implements and maintains network security measures, monitors for threats, and applies patches.
• Documentation and Reporting: Maintains detailed network documentation and generates performance reports.
• Technical Support and Training: Provides advanced technical support to users and trains junior staff on network protocols and standard processes.
• Incident and Recovery Management: Acts as Recovery Manager during major incidents, plans and implements recovery actions, and ensures timely escalation.
• Problem Management and ITSM Processes: Provides input into problem management, follows ITSM processes to maintain SLA and SLO, and facilitates decision-making for change requests.

Nice to have:

Bachelor’s degree in computer science, a related technical field involving software/systems engineering, or equivalent practical experience.

At least 6 years of in hand experience in any FOREX Application product support or similar application support team.

Compensation/Benefits Information:

LSEG is committed to offering competitive Compensation and Benefits. The anticipated base salary for this position is $84,100 - $140,300.

Please be aware base salary ranges may vary by geographic location, city and state. In addition to our offered base salary, this role is eligible for our Annual Incentive Plan (AIP/”bonus plan”). Target AIP rates will be commensu