Director of Events & Entertainment

Job Overview

The Director of Events & Entertainment champions all entertainment and special event initiatives at Callaway Resort & Gardens. This promoter will facilitate innovative ways to deliver "Memory-Making" experiences that make emotional connections with our guests. This role is responsible for the strategic development and oversight of all events and entertainment at Callaway Resort & Gardens. Creating new experiences and surveying the quality of our current event, entertainment, and atmospheric experiences are also expected.

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Responsibilities and Duties

• Approach all encounters with guests and team members in a friendly, service-oriented manner.

• Maintain regular attendance in compliance with Callaway standards, as required by scheduling.

• Maintain high standards of personal appearance and grooming which includes appropriate uniform and nametag when working.

• Comply at all times with Callaway standards and regulations to encourage safe and efficient operations.

• Leadership for Events & Entertainment team including Special Events and Property Events Installation Teams.

• Book, hire, train, and direct all personnel and talent connected with the delivery of the Events & Entertainment product including atmospheric entertainers, musicians, storytellers, independent contractors, festival participants and turn-key entertainment packages.

• Participate in the research, development and creative implementation of new entertainment products that support strategic directives as it relates to the Events & Entertainment team.

• Serve as Producer for Events & Entertainment for the property ensuring that the entertainment concepts support overall property & marketing strategies. In addition, continue to strive for 'guest excellence' by delivering high quality Events & Entertainment that will enhance the reputation of Callaway Resort & Gardens and the Herschend brand.

• Develop and implement annual budgets for new and existing entertainment offerings to support the Company's business objectives.

• Ensure P&L and forecasting budgets for the determined BU's are within the approved divisional target.

• Ensure proper installation, removal and proper storage of seasonal event props, lighting, etc.

• Monitor and enforce approved safety procedures for employees and guests.

• Provide exceptional leadership abilities pertaining specifically to employee relations, responsibilities including creating a caring and motivated work environment, team building and resolving operational issues as they arise.

• Direct and develop high-potential employees for career building and identify management potential personnel for retention and promotion from within the organization to provide continuity and growth.

• Serve in the role of providing attention to detail in everything we do.

• Perform other services, related to the primary function of the position as assigned.

• Perform other duties as assigned by supervisor or management.

• Attend all meetings/training as required by supervisor or manager.

Qualifications

Education & Experience:

• A background cultivated in an environment that delivers multiple Events and Entertainment product striving for "guest excellence".

• Proven experience in creating, developing,