Product Owner (Director) Field NBA

Job title: Product Owner (Director) Field NBA

Location: Morristown NJ or Cambridge MA

About the Job

At Sanofi, we’re committed to providing the next-gen healthcare that patients and customers need. It’s about harnessing data insights and leveraging AI responsibly to search deeper and solve sooner than ever before.

Digital Product Owner (Director) Field Next Best Action (NBA) works in a worldwide team accountable for the definition, design, evolution, delivery, and ongoing operation of the products and services supporting field colleagues related to commercial and scientific activities.  This includes the CRM, Events, Transparency, and other supporting commercial applications as part of the overall technology ecosystem including sales force excellence, customer engagement, R&D, and field medical affairs.

In the role of Product Owner Field NBA, he/she delivers the proper field NBA product, using a deep understanding of business processes and field NBA technologies, to help business stakeholders globally achieve their desired outcomes.

We are an innovative global healthcare company with one purpose: to chase the miracles of science to improve people’s lives. We’re also a company where you can flourish and grow your career, with countless opportunities to explore, make connections with people, and stretch the limits of what you thought was possible. Ready to get started?

Main Responsibilities

• Accountable for the development, communication, and execution of global Field NBA product strategy and roadmap, collaborating with global and local business partners and other functional and product teams

• Lead the agile product team (POD) and external vendor(s) to deliver the product. Define user stories and agile iterations. Build and prioritize the backlog, and manage the dependencies with other PODs and Product Owners

• Ensure that application architecture decisions are consistent between functions, align to enterprise architecture, and leverage opportunities for common approaches. Implement and follow appropriate governance procedures to ensure compliant and efficient computing environments

• Execute ongoing activities for enhancement requirements gathering and review for continuous product evolutions

• Co-lead the organizational change management with business partners, and ensure excellent adoption of the product

• Continuously improve the way of working within POD and with other partners

• Ensure that the product meets all controls to address applicable quality, regulatory (Data Privacy, GxP, SOX, etc.) and cybersecurity requirements

• Ensure service delivery performance according to targets (SLA, OLA)

Main Interactions

• Field & Marketing and Medical Product Line Leaders, Product Owners, Architects

• Digital Product Owners and other colleagues in other areas (CRM, Omnichannel Marketing, Data, OneAI, Technology, etc.)

• Global Program/Project Leadership

• Global and Market Level Business Process Owner Teams (not limited to Commercial/Medical/Sample/Events)

About You

Requirements and Qualifications

• Bachelor’s or Master’s degree in Computer Science, Informatics, Management, Engineering, or other relevant fields

• Veeva CRM System Administrator or Associated White Belt Certification is required

• Self-starter with exceptional communication skills and data-driven mindset

• Strong work ethic and attention to detail

• Fluent in English

Minimum Experience & Knowledge Required

• Demonstrated capabilities and achievements to develop global strategy and roadmap, align with all key stakeholders, and drive successful large-scale CRM global deployment in Top 10 global pharma companies

• Excellent understanding of in-person and digital customer engagement processes in pharma

• Hands-on skills in Veeva CRM and pharma data, and good knowledge on Artificial intelligence (AI) / Machine Learning

• Proven experience in leading the successful global Next Best Action implementations in field sales area using internal or commercial solutions from Aktana, Axtria, IQVIA, or ZS, etc.

• Minimal 5 years of managing the solution center/product team to deliver the Digital services and product, including the budget management, team management, resources planning, and change management

  • Strong understanding and experience in Agile methodology and techniques.  3+ years actively inv